1. Previous Correspondence: Reference to any previous communications about this incident, used when there have been prior attempts to resolve the issue

2. Witness Information: Details of any witnesses who can verify the circumstances, used when the delay led to significant consequences

3. Medical Impact: Description of any health-related consequences, used when the delay caused medical issues

4. Financial Losses: Detailed breakdown of any financial losses incurred, used when claiming compensation for consequential losses

5. Legal References: Citations of relevant laws and regulations, used when escalating the complaint or dealing with substantial claims

1. Ticket Copy: Scanned copy or photo of the original ticket

2. Proof of Delay: Any official documentation or screenshots showing the actual delay

3. Expense Receipts: Copies of receipts for any additional expenses incurred due to the delay

4. Supporting Photos: Any relevant photographs documenting the situation

5. Previous Communications: Copies of any previous correspondence with the railway authorities regarding this issue