1. Data Protection: Required when personal data processing is involved, ensuring compliance with the Data Privacy Act of 2012

2. Insurance: Needed when specific insurance requirements are essential for the business relationship

3. Service Levels: Include when establishing general service level principles applicable to all specific agreements

4. Compliance with Laws: Detailed section needed when specific regulatory compliance is crucial (e.g., banking, healthcare)

5. Security Requirements: Required when dealing with sensitive information or systems access

6. Business Continuity: Important for critical business relationships requiring disaster recovery plans

7. Personnel and Subcontractors: Needed when services involve key personnel or subcontractor usage

8. Change Control: Include when flexibility to change terms or processes is important

9. Anti-Corruption and Ethics: Required for international business or government-related contracts

1. Schedule 1 - Pricing Schedule: Details of rate cards, pricing mechanisms, and cost calculations

2. Schedule 2 - Service Specifications: Template for detailed service descriptions in specific agreements

3. Schedule 3 - Form of Specific Agreement: Template for specific agreements to be executed under the master agreement

4. Schedule 4 - Technical Requirements: Standard technical specifications applicable across specific agreements

5. Schedule 5 - Governance and Escalation Procedures: Details of relationship management and issue escalation processes

6. Schedule 6 - Security and Compliance Requirements: Detailed security protocols and compliance requirements

7. Schedule 7 - Key Personnel: Lists key personnel and their roles if applicable

8. Appendix A - Contact Details: Contact information for key personnel and authorized representatives

9. Appendix B - Required Reports: Templates and specifications for required reporting