The Complaint Letter Against Hospital Staff is a crucial document within New Zealand's healthcare complaint resolution system. It is typically used when patients or their representatives need to formally address issues related to medical care, professional conduct, or service quality in a hospital setting. The letter should be drafted in accordance with New Zealand healthcare regulations, particularly the Health and Disability Commissioner Act 1994 and the Code of Rights. This document type requires specific information including incident details, impact on the patient, previous communication attempts, and requested resolution. It serves as the initial formal step in the complaint process and may lead to internal investigation, mediation, or referral to the Health and Disability Commissioner.

1. Sender's Details: Full name, address, contact information, and patient number (if applicable)

2. Recipient's Details: Name and address of the hospital/healthcare facility, department, and relevant authority

3. Date: Date when the letter is written

4. Subject Line: Clear indication that this is a formal complaint, including reference numbers if available

5. Introduction: Brief statement identifying yourself and your relationship to the patient (if writing on behalf of someone else)

6. Incident Details: Specific dates, times, locations, and names of staff members involved in the incident

7. Nature of Complaint: Clear and factual description of what occurred and why it was unsatisfactory

8. Impact Statement: Description of how the incident has affected you or the patient

9. Previous Contact: Details of any previous attempts to resolve the issue

10. Requested Resolution: Clear statement of what outcome you are seeking

11. Closing: Professional closing statement including expected timeframe for response