The Client Acknowledgement Form is a critical document used in New Zealand business operations to establish clear understanding and agreement between service providers and their clients. This document is particularly important when businesses need to demonstrate that clients have been properly informed about and have accepted specific terms, conditions, risks, or features of a service or product. The form typically incorporates elements required by New Zealand consumer protection laws and industry-specific regulations, serving as both a compliance tool and a risk management mechanism. It should be used at the outset of a client relationship or when introducing new services, and must be tailored to reflect specific service offerings while maintaining compliance with relevant New Zealand legislation such as the Fair Trading Act 1986 and the Privacy Act 2020.
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1. Client Information: Details of the client including full name, contact information, and any relevant identification numbers
2. Service Description: Brief description of the services or products being acknowledged
3. Acknowledgment Statements: Clear, numbered statements that the client is acknowledging, written in plain English
4. Privacy Statement: Statement about how client's personal information will be collected, used, and protected
5. Declaration: Client's declaration that they have read, understood and agree to the acknowledgments
6. Execution Block: Space for client signature, date, and witness details if required
1. Financial Services Disclosure: Required when the acknowledgment relates to financial products or services, including specific disclosures required under the Financial Markets Conduct Act
2. Risk Acknowledgment: Used when the service or product involves specific risks that need to be explicitly acknowledged
3. Third Party Authorization: Include when the client needs to authorize information sharing with or actions by third parties
4. Cooling-off Period Notice: Required for certain types of contracts where a statutory cooling-off period applies
5. Professional Advice Disclaimer: Used when the client needs to acknowledge they have or should seek independent professional advice
1. Schedule of Fees: Detailed breakdown of any applicable fees or charges being acknowledged
2. Terms and Conditions: Detailed terms and conditions referenced in the main acknowledgment form
3. Service Level Details: Specific details about service levels or product features being acknowledged
4. Privacy Policy: Detailed privacy policy referenced in the main acknowledgment form
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