1. Business Continuity and Disaster Recovery: Required for critical services or when working with regulated industries

2. Change Management: Include when service requires frequent updates or modifications

3. Audit Rights: Include for customers requiring compliance monitoring or in regulated industries

4. Third-Party Service Providers: Include when subcontractors or third-party services are used

5. Exit Assistance: Include for complex implementations or when data migration is critical

6. Service Level Reporting: Include when detailed performance reporting is required

7. Security Incident Response: Include for services processing sensitive data

8. Training and Documentation: Include when service requires significant user training

1. Schedule 1 - Service Description and Specifications: Detailed technical specifications of the service

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting

3. Schedule 3 - Support Services and Procedures: Detailed support procedures, contact information, and escalation paths

4. Schedule 4 - Security Requirements: Detailed security measures, protocols, and compliance requirements

5. Schedule 5 - Pricing and Payment Terms: Detailed pricing structure, payment schedules, and billing procedures

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Technical Requirements: Customer system requirements and technical prerequisites

8. Appendix A - Definitions: Extended list of defined terms

9. Appendix B - Service Credits Calculation: Detailed methodology for calculating service credits