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1. Parties: Identification and details of the service provider and service recipient, including registration numbers and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including deliverables and standards
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Payment Terms: Fees, payment schedule, invoicing procedures, and VAT considerations
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Performance Standards: Quality standards, KPIs, and service level requirements
10. Intellectual Property Rights: Ownership and usage rights of any IP created or used in service delivery
11. Confidentiality: Protection of confidential information and trade secrets
12. Liability and Indemnification: Limitations of liability and indemnification obligations
13. Termination: Conditions and procedures for ending the agreement
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Dispute Resolution: Procedures for resolving disputes, including jurisdiction and applicable law
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Data Protection: Required when services involve processing personal data, ensuring compliance with NDPR 2019
2. Compliance with Anti-Corruption Laws: Important for high-value contracts or government-related services
3. Insurance: Required when services involve significant risks or physical presence
4. Non-Compete: Used when service provider may gain competitive advantage through the engagement
5. Change Control: Important for long-term or complex service arrangements where scope may change
6. Personnel Requirements: Needed when specific qualifications or security clearances are required
7. Security Requirements: Essential for services involving sensitive information or systems access
8. Business Continuity: Important for critical services requiring disaster recovery planning
1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables
2. Schedule 2 - Charges and Payment: Detailed fee structure, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods
4. Schedule 4 - Key Personnel: Details of key staff members and their roles
5. Schedule 5 - Client Dependencies: List of items, access, or information to be provided by the client
6. Schedule 6 - Change Control Procedure: Detailed process for managing changes to services or terms
7. Appendix A - Form of Change Order: Template for documenting agreed changes to services
8. Appendix B - Security Policies: Relevant security procedures and requirements
9. Appendix C - Required Insurance Coverage: Specific insurance types and coverage levels required
Affiliate
Agreement
Applicable Law
Business Day
Change Control Procedure
Change Order
Charges
Client
Client Dependencies
Client Materials
Commencement Date
Confidential Information
Deliverables
Dispute
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Milestone
Notice
Payment Terms
Performance Standards
Personal Data
Project Plan
Renewal Term
Reports
Representatives
Service Credits
Service Level Agreement
Service Provider
Services
Site
Specification
Term
Territory
Third Party
VAT
Working Hours
Interpretation
Term and Duration
Services Scope
Service Provider Obligations
Client Obligations
Service Levels
Performance Standards
Quality Assurance
Personnel
Subcontracting
Payment Terms
Invoicing
Taxation
Intellectual Property
Confidentiality
Data Protection
Security
Compliance
Anti-Corruption
Record Keeping
Audit Rights
Warranties
Indemnification
Liability
Insurance
Force Majeure
Change Control
Termination
Exit Management
Assignment
Non-Solicitation
Non-Competition
Notice
Governing Law
Dispute Resolution
Entire Agreement
Severability
Waiver
Amendment
Counterparts
Third Party Rights
Business Continuity
Health and Safety
Environmental Compliance
Information Technology
Professional Services
Telecommunications
Oil and Gas
Manufacturing
Healthcare
Financial Services
Construction
Education
Logistics and Transportation
Facilities Management
Business Process Outsourcing
Legal
Procurement
Operations
Finance
Compliance
Risk Management
Commercial
Business Development
Project Management
Service Delivery
Technical Operations
Account Management
Chief Executive Officer
Chief Operating Officer
Procurement Manager
Contract Manager
Legal Counsel
Operations Director
Project Manager
Service Delivery Manager
Business Development Manager
Risk Manager
Compliance Officer
Commercial Director
Finance Director
Technical Director
Account Manager
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