The Complaint Letter For Machine Not Working is a crucial document used when formal documentation of equipment failure and subsequent complaint is required under Nigerian law. This template is specifically designed to comply with Nigerian consumer protection legislation, including the Consumer Protection Act 1992 and the Federal Competition and Consumer Protection Act 2018. It is typically used when informal resolution attempts have failed or when immediate formal action is necessary due to significant machine malfunction. The document includes comprehensive details about the machine, its malfunction, purchase information, attempted remedies, and specific demands for resolution. It serves both as a formal complaint and as potential evidence in case of future legal proceedings, making it essential for businesses and individuals dealing with faulty equipment in Nigeria.

1. Sender's Details: Full contact information including name, address, phone number, and email of the complainant

2. Recipient's Details: Complete details of the company/person being complained to, including department if applicable

3. Subject Line: Clear identification of the letter as a formal complaint, including reference numbers if available

4. Purchase Information: Details of when and where the machine was purchased, including order/invoice numbers

5. Product Description: Specific details about the machine including model number, serial number, and intended purpose

6. Problem Description: Clear and detailed explanation of the malfunction or issues experienced

7. Timeline of Events: Chronological account of when the problem started and any attempted solutions

8. Previous Communications: Summary of any previous attempts to resolve the issue

9. Impact Statement: Description of how the malfunction has affected business/personal use

10. Specific Request: Clear statement of what resolution is expected (repair, replacement, refund)

11. Closing Statement: Professional closing including expected timeframe for response and any legal implications