1. Disaster Recovery: Specific procedures for disaster recovery and business continuity - required for critical applications

2. Third-Party Integration: Terms governing integration with third-party services - needed if the application interfaces with other services

3. Custom Development: Terms for custom development or modifications - required if custom development is part of the service

4. Training Services: Details of training provided - needed if training is part of the service offering

5. Hardware Requirements: Specific hardware requirements - needed if the application requires specific customer hardware

6. Multi-tenant Services: Additional terms for multi-tenant environments - required for shared service platforms

7. Regulatory Compliance: Specific regulatory compliance requirements - needed for regulated industries

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the application service

2. Schedule 2 - Service Level Metrics: Detailed measurement methods and targets for each service level

3. Schedule 3 - Support Procedures: Detailed support procedures, contact information, and escalation paths

4. Schedule 4 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Service Credit Calculations: Detailed calculations and procedures for service credits

7. Appendix A - Acceptable Use Policy: Terms governing acceptable use of the application service

8. Appendix B - Change Management Procedure: Procedures for managing changes to the service