1. Disaster Recovery: Details of disaster recovery procedures and business continuity plans, required for critical services

2. Data Protection and Security: Specific data handling and security requirements, necessary when personal or sensitive data is involved

3. Transition Services: Procedures for service transition at start and end of contract, important for complex service arrangements

4. Change Management: Processes for implementing service or requirement changes, needed for dynamic service environments

5. Compliance Requirements: Industry-specific compliance obligations, required for regulated sectors

6. Subcontractors: Terms governing use of subcontractors, needed when service provider uses third parties

7. Insurance Requirements: Specific insurance coverage requirements, important for high-risk services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation paths, and contact information

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Report Templates: Templates for regular service level reports and performance monitoring

7. Appendix A - Incident Priority Matrix: Classification and prioritization of different types of incidents

8. Appendix B - Service Level Measurement Tools: Description of tools and methodologies used for service level measurement