1. Data Protection: Detailed POPIA compliance measures, required when personal information is processed

2. Disaster Recovery: Recovery procedures and business continuity plans, essential for critical services

3. Change Management: Procedures for implementing service or requirement changes, useful for long-term or complex services

4. Security Requirements: Specific security measures and compliance requirements, necessary for services involving sensitive data

5. Intellectual Property: IP rights and licensing terms, required when software or proprietary technology is involved

6. Personnel Requirements: Specific staffing requirements or qualifications, relevant for specialized services

7. Insurance: Insurance requirements and coverage details, important for high-risk services

8. Transition Services: Entry and exit transition procedures, important for complex service arrangements

1. Schedule A - Service Specifications: Detailed technical specifications of services and delivery methods

2. Schedule B - Service Level Metrics: Specific performance targets, measurement criteria, and calculation methods

3. Schedule C - Fee Schedule: Detailed pricing, payment structures, and rate cards

4. Schedule D - Escalation Matrix: Contact details and procedures for different levels of issue escalation

5. Schedule E - Report Templates: Standard formats for performance reporting and service level measurements

6. Schedule F - Technical Requirements: Customer technical requirements and specifications

7. Appendix 1 - Service Coverage Areas: Geographic areas or locations where services will be provided

8. Appendix 2 - Accepted Testing Procedures: Procedures for acceptance testing and service validation