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1. Parties: Identifies and provides full details of the seller (retailer) and buyer (customer), including registration/identification numbers and addresses
2. Background: Brief context of the retail transaction and the purpose of the agreement
3. Definitions: Defines key terms used throughout the contract for clarity and legal certainty
4. Product Details: Specific description of the goods being sold, including quantity, specifications, and identification marks if applicable
5. Price and Payment: Details of the purchase price, payment terms, method of payment, and any applicable taxes
6. Delivery: Terms and conditions for delivery, including timing, location, and responsibility for delivery costs
7. Title and Risk: Specifies when ownership and risk in the goods passes from seller to buyer
8. Warranties and Representations: Standard warranties about the product quality, condition, and fitness for purpose as required by Malaysian law
9. Returns and Refunds: Policy and process for returning goods and obtaining refunds, complying with Consumer Protection Act requirements
10. Limitation of Liability: Extent and limitations of seller's liability within bounds of Malaysian consumer protection laws
11. Governing Law: Confirms Malaysian law governs the contract and specifies jurisdiction for disputes
12. Entire Agreement: States that the contract represents the complete agreement between parties and supersedes prior discussions
1. Installation Services: Include when the seller provides product installation services
2. Maintenance and Support: Include for products requiring ongoing maintenance or technical support
3. Insurance: Include when specific insurance requirements apply to high-value items
4. Extended Warranty: Include when offering additional warranty coverage beyond statutory requirements
5. Data Protection: Include when customer personal data is collected and processed, ensuring PDPA compliance
6. Electronic Communications: Include for online sales to address electronic communications and records
7. Intellectual Property: Include when selling products with significant IP components or licensed elements
1. Schedule 1 - Product Specifications: Detailed technical specifications and features of the product
2. Schedule 2 - Pricing Schedule: Detailed breakdown of prices, including any volume discounts or special pricing terms
3. Schedule 3 - Warranty Terms: Specific warranty terms, conditions, and claim procedures
4. Schedule 4 - Delivery Schedule: Detailed delivery timelines and specific delivery requirements
5. Appendix A - Return Policy: Detailed procedures and conditions for returns and refunds
6. Appendix B - Care Instructions: Product care and maintenance instructions where applicable
Buyer
Business Day
Confidential Information
Delivery
Delivery Address
Delivery Date
Force Majeure
Goods
Identity Card
Intellectual Property Rights
Notice
Order
Payment
Price
Product Specification
Purchase Order
Refund
Return Period
Seller
Services
Tax
Terms and Conditions
Warranty
Warranty Period
Working Hours
Product Description
Pricing
Payment Terms
Delivery
Title and Risk
Warranties
Product Returns
Refunds
Limitation of Liability
Force Majeure
Confidentiality
Data Protection
Intellectual Property
Consumer Rights
Dispute Resolution
Termination
Governing Law
Notices
Assignment
Severability
Entire Agreement
Retail
Consumer Electronics
Fashion and Apparel
Home and Furniture
Automotive
Luxury Goods
Sporting Goods
Health and Beauty
Department Stores
Specialty Retail
E-commerce
Legal
Compliance
Retail Operations
Sales
Customer Service
E-commerce
Risk Management
Commercial
Business Development
Contract Administration
Retail Manager
Store Manager
Sales Director
Legal Counsel
Compliance Officer
Operations Manager
E-commerce Manager
Customer Service Manager
Business Development Manager
Contract Administrator
Risk Manager
Commercial Director
Chief Operating Officer
General Counsel
Retail Operations Director
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