The IT Services Contract is essential for businesses operating in Malaysia that require professional information technology services. This contract type is specifically designed to comply with Malaysian legal requirements, including the Personal Data Protection Act 2010, Electronic Commerce Act 2006, and other relevant legislation. It is commonly used when engaging external IT service providers, consultants, or technology firms for services such as software development, system maintenance, cloud services, or IT consultation. The agreement provides comprehensive coverage of service specifications, performance metrics, data protection obligations, and risk allocation while considering local business practices and regulatory requirements. This document is particularly important given Malaysia's growing digital economy and the increasing need for formalized IT service relationships that protect both service providers and customers.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of contracting parties with full legal names and registration details
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions and Interpretation: Definitions of key terms and interpretation rules
4. Scope of Services: Detailed description of IT services to be provided
5. Service Provider's Obligations: Key responsibilities and commitments of the service provider
6. Customer's Obligations: Key responsibilities and commitments of the customer
7. Service Levels: Performance standards and service level requirements
8. Charges and Payment: Pricing, payment terms, and invoicing procedures
9. Intellectual Property Rights: Ownership and licensing of IP created or used in services
10. Confidentiality: Protection and handling of confidential information
11. Data Protection and Security: Compliance with PDPA and security requirements
12. Liability and Indemnities: Limitation of liability and indemnification provisions
13. Force Majeure: Handling of events beyond parties' reasonable control
14. Term and Termination: Contract duration and termination provisions
15. Dispute Resolution: Process for resolving disputes
16. General Provisions: Standard boilerplate clauses including governing law
1. Change Control: Process for managing changes to services or contract terms - include if services likely to evolve
2. Staff and Key Personnel: Requirements for service provider's staff - include if specific personnel are crucial
3. Third Party Software: Terms for use of third-party software - include if third-party software is part of solution
4. Hardware Provisions: Terms for hardware supply and maintenance - include if hardware is provided
5. Transition and Exit: Handover requirements - include for complex or business-critical services
6. Business Continuity: Disaster recovery requirements - include for critical services
7. Audit Rights: Customer's audit rights - include for regulated industries or critical services
8. Anti-Bribery and Corruption: Compliance with anti-corruption laws - include for public sector or high-value contracts
9. Insurance: Insurance requirements - include for high-risk or high-value services
10. Source Code Escrow: Source code protection arrangements - include if custom software is developed
1. Service Description: Detailed technical specification of services
2. Service Levels and Service Credits: Detailed SLA metrics and related service credits
3. Charges: Detailed pricing structure and payment terms
4. Customer Dependencies: Detailed customer responsibilities and requirements
5. Security Requirements: Detailed security policies and requirements
6. Data Processing Agreement: Detailed terms for personal data processing under PDPA
7. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
8. Approved Subcontractors: List of approved third-party service providers
9. Form of Change Order: Template for documenting agreed changes
10. Exit Plan: Detailed transition-out procedures and requirements
Relevant legal definitions
Acceptance Criteria
Acceptance Tests
Agreement
Background Intellectual Property
Business Day
Charges
Confidential Information
Contract Year
Customer
Customer Data
Customer Materials
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Implementation Plan
Intellectual Property Rights
Key Personnel
Maintenance Window
Personal Data
Project Manager
Security Policy
Service Credits
Service Level Agreement
Service Provider
Services
Software
Source Code
Specification
Support Services
System
Term
Third Party Software
Vulnerability
Working Hours
Acceptance Tests
Agreement
Background Intellectual Property
Business Day
Charges
Confidential Information
Contract Year
Customer
Customer Data
Customer Materials
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Implementation Plan
Intellectual Property Rights
Key Personnel
Maintenance Window
Personal Data
Project Manager
Security Policy
Service Credits
Service Level Agreement
Service Provider
Services
Software
Source Code
Specification
Support Services
System
Term
Third Party Software
Vulnerability
Working Hours
Clauses
Acceptance Testing
Assignment
Audit Rights
Change Control
Charges
Confidentiality
Data Protection
Definitions
Dispute Resolution
Force Majeure
Governing Law
Implementation
Indemnification
Intellectual Property
Liability
Notice
Payment Terms
Performance Standards
Personnel
Service Levels
Subcontracting
Term and Termination
Third Party Rights
Warranties
Security Requirements
Service Provision
Insurance
Business Continuity
Exit Management
Entire Agreement
Assignment
Audit Rights
Change Control
Charges
Confidentiality
Data Protection
Definitions
Dispute Resolution
Force Majeure
Governing Law
Implementation
Indemnification
Intellectual Property
Liability
Notice
Payment Terms
Performance Standards
Personnel
Service Levels
Subcontracting
Term and Termination
Third Party Rights
Warranties
Security Requirements
Service Provision
Insurance
Business Continuity
Exit Management
Entire Agreement
Relevant Industries
Information Technology
Banking and Finance
Healthcare
E-commerce
Manufacturing
Telecommunications
Professional Services
Government and Public Sector
Education
Retail
Insurance
Media and Entertainment
Relevant Teams
Legal
Information Technology
Procurement
Risk and Compliance
Operations
Information Security
Finance
Vendor Management
Project Management
Digital Transformation
Technical Operations
Service Delivery
Relevant Roles
Chief Information Officer
IT Director
Chief Technology Officer
Procurement Manager
Legal Counsel
Contract Manager
IT Project Manager
Information Security Officer
Technology Operations Manager
Business Development Manager
Solutions Architect
Service Delivery Manager
Vendor Management Officer
Risk and Compliance Manager
Digital Transformation Lead
Find the exact document you need
Supply Agreement Draft
A Malaysian law-governed agreement establishing terms and conditions for supply of goods between parties, incorporating local commercial law requirements.
find out more
Website Design Agreement
A Malaysian law-governed agreement between a website designer and client establishing terms for website development services and deliverables.
find out more
Service Level Guarantee
A Malaysian law-governed agreement that establishes guaranteed service performance levels and remedies for non-compliance.
find out more
Notarial Contract
A Malaysian notarial contract authenticated by a licensed notary public, providing official verification of documents or statements under Malaysian law.
find out more
Distance Contract
A Malaysian law-governed agreement for remote transactions, establishing terms for goods/services sold without physical presence of parties.
find out more
Client Confidentiality Policy
A Malaysian law-compliant internal policy document establishing standards and procedures for protecting client confidential information.
find out more
Labor Agreement
A Malaysian law-compliant employment agreement establishing terms and conditions between employer and employee.
find out more
Virtual Contract
Malaysian-law compliant Virtual Contract template for electronic agreements and digital transactions.
find out more
House Share Agreement
A Malaysian law-governed agreement establishing terms and conditions for shared residential property arrangements between multiple occupants.
find out more
Training Agreement Between Company And Trainer
A Malaysian law-governed agreement between a company and trainer establishing terms for professional training services delivery.
find out more
Service Bond Agreement
A Malaysian law-governed agreement binding an employee to serve an organization for a specified period in return for training or educational investment.
find out more
Reservation Contract
A Malaysian law-governed agreement establishing terms for property reservation, including reservation fee and period details.
find out more
Public Service Agreement
A Malaysian law-governed agreement establishing terms and conditions for public service employment within the Malaysian government framework.
find out more
Operation And Maintenance Contract
Malaysian-law governed agreement for operation and maintenance services, defining service provider and facility owner obligations, performance standards, and compliance requirements.
find out more
Framework Contract In Procurement
A Malaysian law-governed framework agreement establishing terms and procedures for ongoing procurement of goods, services, or works between procuring authorities and suppliers.
find out more
Facility Letter
A Malaysian banking document that outlines the terms and conditions of a credit facility or loan, serving as a legally binding agreement between lender and borrower under Malaysian law.
find out more
Exclusive Buyer Brokerage Agreement
A Malaysian law-governed agreement establishing exclusive representation rights between a real estate broker and property buyer.
find out more
Enterprise Subscription Agreement
Malaysian-law governed agreement for enterprise-level subscription services, defining terms between service providers and enterprise customers.
find out more
Development Services Agreement
A Malaysian law-governed agreement for software development and digital solution services, establishing terms, deliverables, and responsibilities between service providers and clients.
find out more
Customer Protection Agreement
A legal agreement establishing consumer protection standards and business obligations under Malaysian law, ensuring comprehensive customer rights and safeguards.
find out more
Clearing Agreement
A Malaysian law-governed agreement establishing the relationship between a clearing house and its members, setting out clearing services terms and regulatory compliance requirements.
find out more
Admission Agreement
A Malaysian-law governed agreement between an educational institution and student establishing terms of admission and enrollment.
find out more
Administrative Contract
A Malaysian law-governed contract for administrative arrangements between government entities and private parties, following public sector requirements.
find out more
Shared Services Agreement
A Malaysian law-governed agreement establishing shared services arrangements between corporate entities, defining service scope, standards, and operational framework.
find out more
Payment Settlement Agreement
A Malaysian law-governed agreement that formalizes debt settlement arrangements between creditors and debtors, outlining payment terms and conditions.
find out more
Web Development Agreement
A Malaysian-law governed agreement for website development services, outlining project scope, deliverables, and mutual obligations.
find out more
Dispatcher Agreement
A Malaysian law-compliant agreement governing the engagement of dispatchers, outlining service terms, operational procedures, and compliance requirements.
find out more
Staffing Agreement
A Malaysian law-governed agreement between staffing agencies and client companies for the provision and management of temporary or contract workers.
find out more
Personal Services Contract
Malaysian-law governed Personal Services Contract for professional service arrangements, establishing terms between service providers and clients.
find out more
Staff Contract
A Malaysian law-governed employment agreement establishing terms and conditions between employer and employee.
find out more
Volunteer Agreement
A Malaysian law-governed agreement establishing the terms and conditions between an organization and a volunteer, defining roles and responsibilities while protecting both parties' interests.
find out more
Home Construction Contract
Malaysian-law governed agreement for residential property construction, establishing terms between property owner and contractor with compliance to local housing development regulations.
find out more
Home Repair Contract
Malaysian-law governed agreement for home repair services between property owners and contractors, ensuring compliance with local regulations and protecting both parties' interests.
find out more
Truck Driver Contract Agreement
A Malaysian law-governed employment agreement for professional truck drivers, establishing key terms and conditions while ensuring compliance with local transportation and employment regulations.
find out more
Real Estate Purchase Contract
A Malaysian law-governed agreement for the sale and purchase of real estate property, detailing terms of transfer and parties' obligations.
find out more
Data Processing Agreement
Malaysian law-compliant agreement governing the processing of personal data between a controller and processor under PDPA 2010.
find out more
Landscape Contract
A Malaysian law-governed contract for landscape construction and maintenance services, defining scope, terms, and obligations for landscaping works.
find out more
Graphic Design Contract
A Malaysian law-governed agreement between a graphic designer and client establishing terms for design services, deliverables, and intellectual property rights.
find out more
Guarantee Contract
A Malaysian law-governed agreement where a guarantor undertakes to fulfill another party's obligations to a creditor upon default.
find out more
House Rental Form
A Malaysian law-compliant agreement establishing terms and conditions for residential property rental between landlord and tenant.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)