The Letter Of Complaint For Delay In Delivery Of Books is a formal document used in India when a customer experiences significant delays in receiving ordered books from suppliers, retailers, or e-commerce platforms. This document becomes necessary when the delivery timeline exceeds the promised or reasonable delivery period, and initial attempts to resolve the issue through customer service channels have been unsuccessful. The letter is drafted in compliance with Indian consumer protection laws, particularly the Consumer Protection Act, 2019, and can be used by both individual consumers and business customers. It serves as an important precursor to any legal action and demonstrates the complainant's reasonable attempt to resolve the issue directly with the supplier. The document typically includes order details, payment confirmation, promised delivery dates, communication history, and specific requests for resolution, making it a crucial tool in consumer dispute resolution.

1. Sender's Details: Full name, address, contact information, and customer/order reference number of the complainant

2. Recipient's Details: Name and address of the bookstore/supplier, including department/person responsible for handling complaints

3. Subject Line: Clear indication that this is a complaint regarding delayed book delivery, including order reference number

4. Order Details: Specific details about the order including date of purchase, books ordered, promised delivery date, and amount paid

5. Description of Delay: Clear explanation of the delay, including timeline of events and current status

6. Impact Statement: Description of how the delay has affected you or your business

7. Previous Communications: Summary of any previous attempts to resolve the issue

8. Specific Request: Clear statement of what resolution you are seeking (delivery date confirmation, compensation, refund, etc.)

9. Closing Statement: Professional closing with deadline for response and potential escalation if unresolved