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1. Sender's Details: Full name, address, contact information, and customer ID/reference number if applicable
2. Date: Current date of writing the complaint letter
3. Recipient's Details: Name of the service center/company, full address, and department (if applicable)
4. Subject Line: Clear, concise description of the complaint (e.g., 'Complaint Regarding Unsatisfactory Computer Repair Service - Reference No. XXX')
5. Product Details: Specific details about the computer including make, model, serial number, and purchase date
6. Service History: Details of the repair service, including date of service, service ticket number, and technician's name
7. Problem Description: Clear and detailed explanation of the issue and why the repair service was unsatisfactory
8. Previous Communications: Reference to any previous conversations, emails, or attempts to resolve the issue
9. Specific Resolution Request: Clear statement of what resolution you are seeking (refund, re-repair, compensation, etc.)
10. Closing: Professional closing with expected timeframe for response and your signature
1. Legal References: Include when you need to cite specific consumer protection laws or warranties that have been violated
2. Financial Impact: Detail any additional costs incurred due to failed repairs when seeking compensation
3. Escalation Notice: Include when planning to escalate to consumer forum if satisfaction not received
4. Witness Statement: Include if there were witnesses to any verbal communications or promises made
5. Timeline of Events: Detailed chronological listing of all events when the case is complex or involves multiple repair attempts
1. Receipt of Original Purchase: Copy of the original purchase invoice of the computer
2. Repair Service Bills: Copies of all repair service bills and work orders
3. Warranty Documents: Copies of warranty cards or service agreements
4. Photographic Evidence: Photos or videos showing the issues with the repair, if applicable
5. Communication Records: Copies of previous emails, letters, or chat transcripts regarding the issue
6. Expert Assessment: Third-party technical assessment report, if obtained
Repair Services
Hardware
Software
Warranty Period
Service Agreement
Defect
Malfunction
Original Equipment Manufacturer (OEM)
Service Center
Authorized Representative
Service Report
Diagnostic Test
Repair Charges
Labor Charges
Replacement Parts
Service Ticket
Quality Standards
Technical Specifications
Warranty Terms
Service Level Agreement (SLA)
Resolution Time
Customer Reference Number
Complaint Registration Number
Reference Details
Product Specifications
Service History
Complaint Description
Technical Issues
Warranty Reference
Previous Communications
Financial Impact
Consumer Rights
Resolution Demand
Timeline Compliance
Evidence Reference
Escalation Notice
Legal Compliance
Document Authentication
Response Requirements
Compensation Claims
Information Technology
Consumer Electronics
Retail
Computer Hardware
Technical Services
Customer Service
Consumer Protection
Electronics Repair
After-Sales Service
Customer Service
Technical Support
Quality Assurance
Legal Affairs
Consumer Relations
After-Sales Support
Operations
Complaints Management
Customer Experience
Technical Services
Customer Service Manager
Service Center Manager
Technical Support Specialist
Consumer Rights Advocate
Quality Assurance Manager
Customer Experience Director
Operations Manager
Complaints Handler
Legal Compliance Officer
Technical Service Manager
Customer Relations Executive
After-Sales Service Manager
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