Document background
The Outsourcing Service Level Agreement is essential for organizations seeking to formalize and manage outsourcing relationships under Irish jurisdiction. This document type is particularly relevant in today's business environment where companies increasingly rely on external service providers for critical functions while needing to maintain control, ensure quality, and comply with regulatory requirements. The agreement sets out detailed service levels, performance metrics, governance structures, and operational requirements, incorporating Irish and EU regulatory requirements, particularly GDPR and sector-specific regulations. It is designed to protect both parties' interests while ensuring clear accountability, risk allocation, and service quality standards. The document includes comprehensive provisions for service delivery, monitoring, data protection, business continuity, and exit management, making it suitable for both technological and business process outsourcing arrangements.
