1. Insurance: Required when specific insurance coverage needs to be maintained by either party

2. Security Requirements: Include when services involve IT systems or data security considerations

3. Personnel and Key Personnel: Relevant when specific individuals are critical to service delivery

4. Business Continuity: Important for critical services requiring disaster recovery planning

5. Anti-Bribery and Corruption: Required for international business or public sector contracts

6. Environmental Compliance: Include when environmental impacts are relevant to the services

7. Import/Export Controls: Necessary for international trade or technology transfer

8. Change Control: Include when formal process for changes to services is required

9. Parent Company Guarantee: When financial backing from a parent company is required

10. Transition and Exit: Important for complex services requiring handover provisions

1. Schedule 1 - Services Description: Detailed description of services to be provided under the agreement

2. Schedule 2 - Charges and Payment Terms: Detailed pricing structure, rates, and payment terms

3. Schedule 3 - Service Levels and KPIs: Detailed service level requirements and measurement metrics

4. Schedule 4 - Change Control Procedure: Detailed process for managing changes to services or agreement terms

5. Schedule 5 - Form of Statement of Work: Template for individual statements of work under the master agreement

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and details

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Schedule 8 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

9. Appendix A - Key Personnel: Lists key personnel and their roles

10. Appendix B - Approved Subcontractors: List of pre-approved subcontractors and their scope