White Label Contract Template for Indonesia

A white label contract is a legal agreement that allows you to sell another company's products or services under your own brand name. In Indonesia, this arrangement has become increasingly popular as businesses look to expand their offerings without the significant investment required for product development. The contract establishes a licensing relationship where the original provider grants you the right to rebrand and distribute their solutions while maintaining quality and operational standards.

When do you need this document?

You need a white label contract when entering into partnerships where brand identity transfer is involved. Technology companies often use these agreements to offer software solutions developed by third parties under their own branding. Financial institutions frequently white label payment processing, lending platforms, or investment tools to expand their service portfolio. E-commerce platforms may white label logistics, customer service systems, or marketing automation tools. Manufacturing companies use these contracts to distribute products made by specialized manufacturers under their brand. The agreement is also essential for service companies that want to offer complementary services through partnerships while maintaining a unified brand experience for their customers.

Key legal considerations

Your white label contract must clearly define intellectual property ownership and licensing terms to prevent future disputes. Quality control provisions are crucial, as you remain responsible for the end customer experience despite using another provider's underlying product or service. The agreement should specify performance standards, service level agreements, and procedures for handling customer complaints or technical issues. Termination clauses need careful attention, particularly regarding data ownership, customer relationships, and transition periods. Liability and indemnification provisions must address potential risks, including product defects, data breaches, or regulatory violations. Pricing structures, revenue sharing, and payment terms require precise definition to avoid commercial disputes. Confidentiality clauses protect both parties' proprietary information and business strategies.

Legal requirements in Indonesia

Under Indonesian law, your white label contract must comply with the Civil Code's general contract principles, including lawful object, capable parties, and mutual consent. Law No. 20 of 2016 on Marks and Geographical Indications governs trademark licensing aspects, requiring proper documentation of brand usage rights and quality control measures. The Consumer Protection Law No. 8 of 1999 mandates that you remain liable to end customers regardless of the white label arrangement, making clear liability allocation essential. For digital products or services, the Electronic Information and Transactions Law requires compliance with data protection and electronic transaction standards. Government Regulation No. 80 of 2019 applies additional requirements for e-commerce aspects of white label arrangements. The contract must be executed in Indonesian or include certified translations, and certain provisions may require notarization or registration depending on the industry and transaction value involved.