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White Label Contract
"I need a White Label Contract for my Indonesian software company to allow a major telecommunications provider to rebrand and sell our customer service chatbot solution across Southeast Asia, with the agreement starting January 2025 and including comprehensive service level commitments."
1. Parties: Identification of the parties entering into the agreement - the white label provider and the reseller/distributor
2. Background: Context of the agreement, including the provider's ownership of the product/service and reseller's desire to market it under their brand
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Agreement: Detailed description of products/services covered under the white label arrangement
5. Grant of Rights: Terms of licensing, rebranding rights, and territory restrictions
6. Branding and Intellectual Property: Rules regarding use of trademarks, branding guidelines, and IP ownership
7. Quality Control: Standards and specifications that must be maintained for the white labeled products/services
8. Commercial Terms: Pricing, payment terms, minimum purchase commitments if any
9. Obligations of Provider: Provider's responsibilities including product delivery, support, maintenance
10. Obligations of Reseller: Reseller's responsibilities including marketing, sales, customer service
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Confidentiality: Protection of confidential information and trade secrets
13. Warranties and Indemnities: Guarantees provided by each party and indemnification obligations
14. Limitation of Liability: Limits on parties' liability and exclusions
15. Governing Law and Dispute Resolution: Choice of law and methods for resolving disputes
16. General Provisions: Standard boilerplate clauses including notices, assignment, entire agreement
1. Data Protection and Privacy: Required if personal data processing is involved in the white label arrangement
2. Export Control: Necessary for international white label arrangements involving controlled goods or technology
3. Source Code Escrow: Relevant for software white label agreements where source code protection is required
4. Service Level Agreement: Required for white label services with specific performance requirements
5. Change Control: Needed for complex products/services requiring formal change management processes
6. Insurance: Required for high-risk products or services requiring specific insurance coverage
7. Training and Support: Detailed terms for technical training and ongoing support if significant support is required
8. Regulatory Compliance: Specific compliance obligations for regulated industries
1. Schedule 1 - Products/Services Description: Detailed technical specifications of white labeled products/services
2. Schedule 2 - Pricing and Payment Terms: Detailed pricing structure, payment terms, and commission rates
3. Schedule 3 - Service Levels: Performance metrics, service standards, and related penalties/rewards
4. Schedule 4 - Branding Guidelines: Specific requirements for use of brands, logos, and marketing materials
5. Schedule 5 - Support Services: Details of technical support, maintenance, and customer service arrangements
6. Schedule 6 - Territory and Exclusivity: Detailed description of geographical territory and any exclusivity rights
7. Schedule 7 - Quality Standards: Specific quality requirements and testing procedures
8. Appendix A - Approved Subcontractors: List of approved third-party service providers or subcontractors
9. Appendix B - Contact Details: Key contact information for both parties including escalation procedures
Authors
Applicable Law
Authorized Representative
Background IP
Brand Guidelines
Business Day
Commencement Date
Confidential Information
Customer Data
Deliverables
Documentation
Effective Date
End User
Force Majeure Event
Foreground IP
Initial Term
Intellectual Property Rights
License
Licensed Materials
Marks
Minimum Purchase Commitment
Original Product
Performance Standards
Products
Provider
Quality Standards
Renewal Term
Reseller
Reseller Brand
Revenue Share
Services
Service Levels
Specifications
Support Services
Term
Territory
Third Party Materials
Trade Marks
User Documentation
White Label Products
White Label Services
Working Hours
Appointment
License Grant
Intellectual Property Rights
Branding
Quality Control
Supply Terms
Pricing and Payment
Minimum Commitments
Performance Standards
Service Levels
Support Services
Training
Marketing and Promotion
Distribution Rights
Territory Restrictions
Exclusivity
Confidentiality
Data Protection
Warranties
Indemnification
Limitation of Liability
Insurance
Term and Duration
Termination
Force Majeure
Change Control
Audit Rights
Compliance
Anti-Corruption
Assignment
Subcontracting
Notices
Governing Law
Dispute Resolution
Entire Agreement
Technology and Software
Financial Services
Manufacturing
Retail and E-commerce
Healthcare
Telecommunications
Professional Services
Consumer Goods
Digital Media and Entertainment
Education and Training
Food and Beverage
Banking and Finance
Legal
Business Development
Commercial
Operations
Product Management
Brand Management
Sales
Marketing
Compliance
Technical Operations
Procurement
Partnership Management
Chief Executive Officer
Chief Operating Officer
Chief Commercial Officer
Business Development Manager
Legal Counsel
Contract Manager
Product Manager
Brand Manager
Operations Director
Commercial Director
Procurement Manager
Sales Director
Marketing Director
Compliance Officer
Technical Director
Partnership Manager
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White Label Contract
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