Document background
The Standard Uptime SLA is essential for businesses operating in Indonesia that require guaranteed levels of system availability and performance. This document type is commonly used when establishing service commitments between technology providers and their customers, particularly in scenarios where system uptime is critical to business operations. The agreement must comply with Indonesian regulations, including the ITE Law and related government regulations on electronic systems. The Standard Uptime SLA includes detailed specifications for service level metrics, monitoring mechanisms, reporting requirements, and service credit calculations, while incorporating mandatory Indonesian language requirements and local legal provisions. It serves as a crucial tool for managing expectations and establishing clear accountability in service delivery.
