1. Parties: Identification of the service provider and service recipient, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement, business relationship, and purpose of the outsourcing arrangement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Scope of Services: Detailed description of the outsourced services to be provided, ensuring compliance with Indonesian regulations on permissible outsourcing activities
5. Term and Renewal: Duration of the agreement, commencement date, and renewal terms
6. Service Provider's Obligations: Comprehensive list of service provider's responsibilities, including compliance with Indonesian labor laws
7. Service Recipient's Obligations: Responsibilities and obligations of the service recipient, including provision of access and information
8. Personnel Requirements: Specifications regarding the qualification, training, and management of outsourced personnel
9. Performance Standards: Service levels, quality metrics, and performance measurement criteria
10. Fees and Payment Terms: Pricing structure, payment schedule, invoicing requirements, and tax considerations
11. Compliance with Laws: Obligations to comply with Indonesian labor laws, social security requirements, and other relevant regulations
12. Confidentiality: Protection of confidential information and trade secrets
13. Intellectual Property Rights: Ownership and usage rights of IP created during service provision
14. Liability and Indemnification: Allocation of risks, limitation of liability, and indemnification obligations
15. Termination: Grounds for termination, notice requirements, and consequences of termination
16. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law provisions
17. General Provisions: Standard boilerplate clauses including notices, amendments, and language requirements per Law No. 24 of 2009
