Outsourcing Service Agreement Template for Canada

1. Regulatory Compliance: Specific compliance requirements for regulated industries (include for financial services, healthcare, etc.)

2. Business Continuity: Disaster recovery and business continuity requirements (include for critical services)

3. Security Requirements: Detailed security protocols and requirements (include for technology services)

4. Audit Rights: Extended audit provisions (include for regulated industries or critical services)

5. Knowledge Transfer: Requirements for training and knowledge sharing (include for complex technical services)

6. Innovation and Continuous Improvement: Obligations for service evolution and improvement (include for long-term strategic relationships)

7. Environmental Requirements: Environmental standards and compliance (include for services with environmental impact)

1. Schedule A - Services Description: Detailed technical and operational description of services

2. Schedule B - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methods

3. Schedule C - Pricing and Payment: Detailed pricing models, rate cards, and payment calculations

4. Schedule D - Governance Procedures: Detailed procedures for management, escalation, and reporting

5. Schedule E - Technical Requirements: Technical specifications and requirements

6. Schedule F - Security Requirements: Detailed security protocols and compliance requirements

7. Schedule G - Transition Plan: Implementation and transition requirements and timelines

8. Schedule H - Exit Management: Detailed procedures for contract termination and service transition

9. Appendix 1 - Key Personnel: List of key personnel from both parties

10. Appendix 2 - Approved Subcontractors: List of approved subcontractors and their roles