It Outsourcing Contract Template for Canada

1. Disaster Recovery and Business Continuity: Required when services are business-critical

2. Regulatory Compliance: Required for regulated industries or when handling sensitive data

3. Environmental Requirements: Include when there are specific sustainability obligations

4. Parent Company Guarantee: Include when financial backing from parent company is required

5. Innovation and Continuous Improvement: Include when expecting ongoing service enhancement

6. Benchmarking: Include when market comparison of services and pricing is required

7. Audit Rights: Detailed audit provisions for regulated industries

8. Asset Transfer: Required when physical or IT assets are being transferred

1. Schedule 1 - Services Description: Detailed technical specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement methods

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment mechanisms

4. Schedule 4 - Customer Dependencies: Detailed customer responsibilities and requirements

5. Schedule 5 - Governance Procedures: Detailed management and reporting procedures

6. Schedule 6 - Security Requirements: Detailed security policies and procedures

7. Schedule 7 - Data Protection Requirements: Detailed data handling and privacy requirements

8. Schedule 8 - Business Continuity Plan: Detailed disaster recovery procedures

9. Schedule 9 - Exit Plan: Detailed transition-out procedures and requirements

10. Schedule 10 - Form of Change Order: Template for documenting changes to services

11. Appendix A - Key Personnel: List of key staff and roles

12. Appendix B - Approved Subcontractors: List of pre-approved subcontractors