Online Sales Contract Template for Indonesia

The Online Sales Contract serves as a fundamental legal instrument for businesses engaging in e-commerce activities within Indonesia. This document is essential for any company selling products or services online to Indonesian consumers, ensuring compliance with the ITE Law, Consumer Protection Law, and recent Personal Data Protection regulations. The contract addresses crucial aspects of online transactions including order processing, payment terms, delivery conditions, returns policy, and consumer rights. It is specifically designed to protect both the seller's and buyer's interests while maintaining alignment with Indonesian e-commerce regulations. The document is particularly relevant in the current digital economy where online transactions are increasingly prevalent and regulatory scrutiny of e-commerce practices continues to grow.

1. Parties: Identification of the seller (business entity) and the buyer (consumer), including complete legal names, addresses, and business registration details

2. Background: Context of the agreement, including the nature of the online sales platform and general purpose of the contract

3. Definitions: Key terms used throughout the agreement, including technical terms related to e-commerce

4. Scope of Agreement: Description of products/services offered and the general terms of online sales

5. Order and Acceptance Process: Detailed process of how orders are placed, confirmed, and accepted through the online platform

6. Pricing and Payment Terms: Product pricing, payment methods, currency, and payment processing details

7. Delivery Terms: Shipping methods, delivery timeframes, costs, and responsibilities

8. Consumer Rights and Obligations: Rights and responsibilities of the consumer, including acceptance of goods and payment obligations

9. Seller Rights and Obligations: Rights and responsibilities of the seller, including product quality guarantees and service standards

10. Returns and Refunds Policy: Conditions and procedures for product returns and refund processing

11. Privacy and Data Protection: Handling of personal data in compliance with Indonesian PDP Law

12. Intellectual Property: Protection of trademarks, copyrights, and other IP rights

13. Limitation of Liability: Extent and limitations of seller's liability

14. Dispute Resolution: Process for handling disputes, including jurisdiction and applicable law

15. Term and Termination: Duration of the agreement and conditions for termination