1. Audit Rights: Detailed audit procedures when enhanced oversight of reporting accuracy is required

2. Data Protection: Specific provisions for handling sensitive data in reports when personal or confidential information is involved

3. Automated Reporting Systems: Technical requirements and protocols when automated reporting tools are used

4. Third-Party Verification: Procedures for independent verification of reported metrics when additional assurance is needed

5. Change Management: Process for modifying metrics or reporting requirements when flexibility in reporting framework is needed

6. Business Continuity: Alternative reporting arrangements during system outages or emergencies

7. Regulatory Compliance: Additional reporting requirements for regulated industries or services

1. Schedule 1 - Service Level Metrics Definitions: Detailed technical definitions and calculations for each service level metric

2. Schedule 2 - Report Templates: Standard templates and formats for different types of required reports

3. Schedule 3 - Reporting Timeline: Detailed calendar of reporting deadlines and review meetings

4. Schedule 4 - Performance Calculation Examples: Sample calculations and examples for complex metrics

5. Schedule 5 - Contact Matrix: List of key contacts and escalation paths for reporting issues

6. Appendix A - Technical Integration Specifications: Technical details for automated reporting system integration

7. Appendix B - Data Dictionary: Comprehensive list of data fields and their definitions used in reports