The Complaint Letter To Managing Director is a crucial business communication tool used when standard customer service channels have been exhausted or when the severity of an issue requires top-level attention. This document type is particularly important in Hong Kong's hierarchical business culture, where formal procedures and respect for authority are highly valued. The letter should be drafted in accordance with Hong Kong's legal framework, particularly considering the Control of Exemption Clauses Ordinance, Trade Descriptions Ordinance, and other relevant legislation. It serves as both a formal record of the complaint and a potential legal document, requiring careful attention to detail, clear documentation of facts, and specific requests for resolution. The complaint letter should maintain a professional tone while clearly conveying the seriousness of the matter and the expectation of a response from senior management.

1. Sender's Details: Full name, address, contact information, and any relevant account/customer numbers

2. Date: Current date in formal business format

3. Recipient's Details: Managing Director's name, company name, and full business address

4. Subject Line: Clear, specific reference line indicating the nature of the complaint

5. Formal Salutation: Appropriate formal greeting addressing the Managing Director

6. Introduction: Brief statement identifying yourself and your relationship with the company

7. Complaint Details: Clear, chronological explanation of the issue, including relevant dates and details

8. Impact Statement: Description of how the issue has affected you or your business

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Specific Request: Clear statement of what resolution you are seeking

11. Closing: Professional closing statement with deadline for response

12. Signature Block: Full name, signature, and any relevant titles or positions