1. Cross-Border Dispute Resolution: For companies with international operations, procedures for handling conflicts across jurisdictions

2. External Mediation Services: Guidelines for engaging external mediators or resolution services when internal processes are insufficient

3. Department-Specific Procedures: Specialized procedures for specific departments or business units with unique requirements

4. Remote Work Conflict Resolution: Specific procedures for handling conflicts in remote or hybrid work environments

5. Union-Related Procedures: For companies with unionized workforce, procedures aligned with collective agreements

6. Cultural Sensitivity Guidelines: For diverse workplaces, specific guidance on handling culturally sensitive disputes

1. Schedule A: Complaint Form Template: Standard form for formal complaint submission

2. Schedule B: Resolution Process Flowchart: Visual representation of the conflict resolution process

3. Schedule C: Mediation Agreement Template: Standard form for documenting mediation outcomes

4. Schedule D: Contact Information: List of relevant contact persons and resources for conflict resolution

5. Appendix 1: Code of Conduct Reference: Reference to relevant sections of company code of conduct

6. Appendix 2: Legal Framework Summary: Summary of relevant Hong Kong legislation affecting conflict resolution

7. Appendix 3: Communication Guidelines: Guidelines for effective communication during conflict resolution