The Company Conflict Resolution Policy serves as a foundational document for maintaining harmonious workplace relations and ensuring fair, systematic handling of disputes within organizations operating in India. This policy becomes essential when companies need to establish clear, legally compliant procedures for addressing workplace conflicts, from minor disagreements to formal grievances. It incorporates requirements from various Indian legislations, including the Industrial Disputes Act 1947, the Sexual Harassment of Women at Workplace Act 2013, and other relevant labor laws. The policy details both informal and formal resolution mechanisms, specifies roles and responsibilities, and includes necessary forms and procedures while ensuring compliance with principles of natural justice.
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1. Purpose and Scope: Outlines the policy's objectives and its application scope within the organization
2. Definitions: Defines key terms used throughout the policy including types of conflicts, stakeholders, and resolution mechanisms
3. General Principles: States the fundamental principles of fairness, confidentiality, and non-retaliation that govern conflict resolution
4. Types of Workplace Conflicts: Categorizes different types of workplace conflicts covered by the policy
5. Informal Resolution Procedures: Details the steps for informal conflict resolution including direct dialogue and mediation
6. Formal Grievance Procedures: Outlines the formal complaint process, investigation procedures, and timeline
7. Roles and Responsibilities: Defines roles of HR, managers, employees, and other stakeholders in conflict resolution
8. Timeline and Documentation: Specifies timeframes for different stages of resolution and documentation requirements
9. Confidentiality and Privacy: Details the handling of sensitive information during conflict resolution
10. Appeals Process: Describes the procedure for appealing decisions made during conflict resolution
1. External Mediation Procedures: For larger organizations requiring detailed procedures for external mediation services
2. Industry-Specific Dispute Resolution: For companies in specialized industries with unique conflict types
3. Cross-Border Conflict Resolution: For multinational companies dealing with international workplace disputes
4. Remote Work Conflict Resolution: For organizations with significant remote workforce
5. Union-Related Dispute Procedures: For organizations with unionized workforce
1. Schedule A: Complaint Form Template: Standard form for filing formal complaints
2. Schedule B: Investigation Protocol: Detailed steps and guidelines for conducting investigations
3. Schedule C: Mediation Agreement Template: Template for documenting mediation outcomes
4. Schedule D: Resolution Documentation Forms: Templates for documenting various types of conflict resolutions
5. Schedule E: Contact Information: List of relevant contact persons and resources for conflict resolution
6. Appendix 1: Flowchart of Resolution Procedures: Visual representation of the conflict resolution process
7. Appendix 2: Legal References: Reference to relevant Indian laws and regulations
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