The Company Conflict Resolution Policy is essential for organizations operating in England and Wales to establish clear, fair, and legally compliant procedures for addressing workplace disputes. This document becomes necessary when organizations need to standardize their approach to conflict management, ensure compliance with UK employment law, and promote a positive work environment. It typically includes detailed procedures for both informal and formal resolution processes, confidentiality requirements, and alignment with ACAS guidelines. The policy helps organizations reduce the risk of legal challenges while maintaining productive working relationships.
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1. Purpose and Scope: Defines the policy's objectives and who it applies to within the organization
2. Definitions: Key terms and concepts used throughout the policy including types of conflicts, roles, and resolution methods
3. General Principles: Core values and approaches to conflict resolution including fairness, transparency, and respect
4. Informal Resolution Procedures: Steps for resolving conflicts informally through direct communication and mediation
5. Formal Resolution Procedures: Structured process for formal conflict resolution including investigation and decision-making procedures
6. Roles and Responsibilities: Duties of various stakeholders including employees, managers, HR, and mediators in conflict resolution
7. Confidentiality: Privacy and data protection requirements during conflict resolution processes
1. External Mediation: Procedures for involving external mediators in complex disputes or when internal resolution is not possible
2. Trade Union Involvement: Procedures for union representation and involvement in conflict resolution processes
3. Cross-Cultural Considerations: Special provisions and guidelines for handling conflicts in multicultural workplace environments
1. Schedule 1: Conflict Resolution Form Templates: Standard forms for recording disputes, resolutions, and outcomes
2. Schedule 2: Contact Information: List of relevant internal and external contacts for conflict resolution
3. Schedule 3: Resolution Process Flowcharts: Visual representations of both informal and formal resolution procedures
4. Schedule 4: Example Scenarios: Common conflict situations and their recommended handling procedures
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