The Cloud Managed Services Agreement is essential for organizations seeking to formalize their cloud service relationships in Hong Kong. This document is typically used when a business engages a service provider to manage its cloud infrastructure, applications, or platforms on an ongoing basis. It addresses critical aspects including service scope, performance standards, data handling, security measures, and compliance with Hong Kong regulations. The agreement is particularly important given Hong Kong's status as a major financial and business hub, requiring compliance with local data protection laws, electronic transaction regulations, and financial sector requirements. The document serves as a comprehensive framework for managing the service relationship, risk allocation, and operational responsibilities between the parties.

1. Parties: Identification of the service provider and customer, including registered addresses and company details

2. Background: Context of the agreement and brief description of the cloud services being provided

3. Definitions: Defined terms used throughout the agreement, including technical terminology specific to cloud services

4. Services: Detailed description of the cloud managed services to be provided, including scope and delivery methods

5. Service Provider Obligations: Core obligations of the service provider, including service delivery, maintenance, and support

6. Customer Obligations: Customer responsibilities, including access provision, cooperation, and acceptable use policies

7. Data Protection and Security: Obligations regarding data handling, security measures, and compliance with privacy laws

8. Service Levels: Service level commitments, measurement metrics, and remedies for failure

9. Charges and Payment: Pricing, payment terms, invoicing procedures, and expense policies

10. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of software and services

11. Confidentiality: Protection of confidential information and trade secrets

12. Liability and Indemnities: Limitation of liability, indemnification obligations, and insurance requirements

13. Term and Termination: Contract duration, renewal terms, and termination rights and procedures

14. Force Majeure: Provisions for handling events beyond parties' reasonable control

15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law