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Cloud Managed Services Agreement

Cloud Managed Services Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Cloud Managed Services Agreement

"I need a Cloud Managed Services Agreement under Saudi Arabian law for a financial services company, with enhanced data security provisions and specific Shariah compliance requirements for handling financial data and payment processing."

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Document background
The Cloud Managed Services Agreement is essential for organizations in Saudi Arabia engaging in cloud service relationships, whether as providers or customers. This agreement is specifically designed to comply with Saudi Arabian law, including the Cloud Computing Regulatory Framework, Personal Data Protection Law, and Essential Cybersecurity Controls, while adhering to Shariah principles. It provides a comprehensive framework for managing cloud services, covering aspects such as service delivery, performance metrics, data protection, security measures, and risk allocation. The document is particularly important given Saudi Arabia's digital transformation initiatives and the increasing adoption of cloud services across various sectors. It includes provisions for data localization, regulatory reporting, and specific requirements for critical infrastructure and sensitive data handling.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names, registration details, and addresses

2. Background: Context of the agreement, brief description of the services, and the parties' intentions

3. Definitions: Detailed definitions of technical terms, service-related concepts, and other key terms used throughout the agreement

4. Services: Detailed description of the cloud managed services to be provided, including scope and service components

5. Service Provider Obligations: Core obligations including service delivery, maintenance, support, and compliance with laws and regulations

6. Customer Obligations: Customer responsibilities, including providing access, information, and maintaining necessary infrastructure

7. Service Levels: Service level agreements (SLAs), performance metrics, and remedies for failure to meet SLAs

8. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Saudi data protection laws

9. Intellectual Property Rights: ownership and licensing of IP, including pre-existing IP and newly created materials

10. Fees and Payment: Pricing, payment terms, invoicing, and consequences of non-payment

11. Term and Termination: Contract duration, renewal terms, and termination rights and procedures

12. Confidentiality: Protection of confidential information and trade secrets

13. Liability and Indemnification: Limitation of liability, indemnification obligations, and allocation of risks

14. Force Majeure: Events excusing performance and procedures for handling force majeure situations

15. Governing Law and Jurisdiction: Application of Saudi law and jurisdiction for dispute resolution

16. General Provisions: Standard clauses including notices, amendments, assignment, and entire agreement

Optional Sections

1. Change Management: Procedures for requesting and implementing changes to services - include when significant service modifications are anticipated

2. Disaster Recovery: Specific disaster recovery and business continuity provisions - include for critical services or when required by customer

3. Personnel and Subcontractors: Requirements for service provider personnel and use of subcontractors - include when specific expertise or security clearance is required

4. Insurance: Specific insurance requirements - include for high-value or high-risk services

5. Exit Management: Detailed procedures for service transition upon termination - include for complex services or critical data

6. Compliance with Islamic Finance Principles: Specific provisions ensuring Shariah compliance - include when required by customer or for financial services

7. Service Credits: Detailed service credit regime - include when specific performance guarantees are required

8. Security Clearance: Special security clearance requirements - include for government or sensitive projects

Suggested Schedules

1. Service Description: Detailed technical specifications of all cloud services and components

2. Service Levels and KPIs: Detailed service level metrics, measurement methods, and reporting requirements

3. Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Data Processing Agreement: Specific terms for processing personal data in compliance with Saudi law

5. Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Technical Requirements: Customer infrastructure requirements and technical specifications

7. Support Services: Details of support levels, response times, and escalation procedures

8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

9. Transition Plan: Implementation and service transition procedures

10. Exit Plan: Detailed procedures for service termination and transition to alternative provider

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Access Credentials
Affiliate
API
Authorized Users
Business Day
Business Hours
Change Control Procedure
Cloud Infrastructure
Cloud Services
Confidential Information
Customer Data
Customer Materials
Data Center
Data Protection Laws
Disaster Recovery Plan
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Good Industry Practice
Incident
Initial Term
Intellectual Property Rights
Key Personnel
Malicious Code
Managed Services
Maintenance Window
Personal Data
Planned Maintenance
Platform
Priority Levels
Professional Services
Prohibited Content
Renewal Term
Response Time
Resolution Time
Service Credits
Service Level Agreement (SLA)
Service Level Failure
Service Levels
Services
Software
Specification
Subcontractor
Support Services
System
Term
Third Party Materials
Updates
Upgrades
User
Virus
Vulnerability
Critical National Infrastructure
Data Classification
Data Localization Requirements
Essential Cybersecurity Controls
National Data
Regulatory Authority
Shariah Compliant
CITC Requirements
Data Protection Impact Assessment
Security Incident
Service Provider Infrastructure
Technology Stack
Transition Period
Exit Plan
Business Continuity Plan
Cloud Computing Regulatory Framework
Availability
Integration
Migration Services
Service Dashboard
Support Desk
Technical Requirements
Usage Data
Reporting Period
Clauses
Service Provision
Service Levels
Data Protection
Data Security
Confidentiality
Intellectual Property
Payment Terms
Service Credits
Performance Monitoring
Change Management
Disaster Recovery
Business Continuity
Force Majeure
Liability
Indemnification
Insurance
Term and Termination
Exit Management
Dispute Resolution
Governing Law
Assignment
Subcontracting
Compliance with Laws
Regulatory Requirements
Data Localization
Audit Rights
Customer Obligations
Service Provider Obligations
Personnel
Warranties
Notice
Entire Agreement
Amendment
Severability
Waiver
Third Party Rights
Anti-Corruption
Competition
Information Security
Access Rights
Maintenance
Support Services
Service Implementation
Training
Documentation
Reporting
Review Meetings
Escalation Procedures
Risk Management
Quality Assurance
Technology Updates
Intellectual Property Indemnity
Data Migration
Service Transition
Emergency Response
Business Hours
Security Clearance
Shariah Compliance
Critical Infrastructure Protection
Cybersecurity
National Security
Relevant Industries

Information Technology

Financial Services

Healthcare

Government

Education

Telecommunications

Oil & Gas

Manufacturing

Retail

Professional Services

Transportation & Logistics

Insurance

Real Estate

Construction

Energy

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Compliance

Risk Management

Operations

Technical Architecture

Service Delivery

Finance

Data Protection

Infrastructure

Cloud Operations

Vendor Management

Relevant Roles

Chief Information Officer

Chief Technology Officer

IT Director

Cloud Services Manager

Information Security Manager

Procurement Manager

Legal Counsel

Compliance Officer

Risk Manager

IT Infrastructure Manager

Operations Director

Contract Manager

Technical Architect

Service Delivery Manager

Chief Digital Officer

Data Protection Officer

IT Security Officer

Cloud Solutions Architect

Industries
Cloud Computing Regulatory Framework (CCRF): Saudi Arabia's regulatory framework specifically governing cloud computing services, including data classification, security requirements, and service provider obligations
Personal Data Protection Law (PDPL): Regulations concerning the collection, processing, and storage of personal data, including requirements for data localization and cross-border data transfers
Anti-Cyber Crime Law (Royal Decree No. M/17): Legislation addressing cybersecurity requirements and penalties for cyber crimes, relevant for data security provisions
Electronic Transactions Law (Royal Decree No. M/18): Governs electronic transactions and digital signatures, essential for cloud service agreements
Telecommunications Law: Regulates telecommunications services and infrastructure, including requirements for service providers
Commercial Law (Royal Decree No. M/32): General commercial regulations governing business transactions and commercial relationships
Law of Commercial Courts (Royal Decree No. M/93): Governs commercial dispute resolution and jurisdiction matters
Essential Cybersecurity Controls (ECC-1: 2018): National Cybersecurity Authority's mandatory cybersecurity requirements for organizations
Critical Systems and National Security Requirements: Regulations regarding critical systems and national security considerations in cloud services
Consumer Protection Law (Royal Decree No. M/75): Protects consumer rights and interests in service agreements
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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