1. Service Levels: Detailed service level requirements and KPIs - include when specific performance metrics are required

2. Business Continuity: Disaster recovery and business continuity provisions - include for critical payment services

3. Audit Rights: Rights to audit the paying agent's operations - include when required by regulatory obligations or risk profile

4. Insurance: Specific insurance requirements - include when dealing with high-value payments or higher risk services

5. Sub-Contracting: Rules regarding use of sub-contractors - include when sub-contracting may be needed

6. Intellectual Property: IP rights and licenses - include when proprietary systems or software are involved

7. Migration Assistance: Provisions for transition to another provider - include for complex or critical services

1. Schedule 1 - Services Description: Detailed description of all payment agency services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

3. Schedule 3 - Operating Procedures: Day-to-day operational procedures and requirements

4. Schedule 4 - Service Levels: Specific performance metrics and service level requirements

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Schedule 6 - Required Forms: Standard forms and templates for various processes

7. Appendix A - Technical Requirements: Technical specifications for payment processing systems

8. Appendix B - Compliance Requirements: Detailed regulatory compliance requirements and procedures

9. Appendix C - Security Procedures: Security protocols and requirements for payment processing