1. Change Management: Procedures for requesting and implementing changes to services or terms, used when frequent changes are expected

2. Disaster Recovery: Business continuity and disaster recovery procedures, important for critical software services

3. Personnel Requirements: Specific requirements for service provider's personnel, including qualifications and security clearance

4. Audit Rights: Customer's rights to audit service provider's compliance and performance, crucial for regulated industries

5. Third-Party Services: Terms governing use of subcontractors or third-party services, needed when subcontracting is permitted

6. Export Control: Compliance with export control laws, necessary for international service provision

7. Source Code Escrow: Terms for source code escrow arrangements, important for business-critical software

8. Training and Support: Specific terms for training and support services, when these are key components

1. Schedule 1 - Service Description: Detailed technical specifications and scope of software services

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurement methods, and remedies

3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Support Services: Support level definitions and response times

7. Appendix A - Authorized Subcontractors: List of approved third-party service providers

8. Appendix B - Technical Infrastructure: Technical requirements and specifications