The Order Confirmation Letter to Customer is a vital business document used in German commercial transactions to formally acknowledge and confirm orders received from customers. This document type is especially important in the German legal context, where written confirmation of business transactions carries significant weight under both the Civil Code (BGB) and Commercial Code (HGB). The letter serves multiple purposes: it provides legal certainty for both parties, documents the exact terms of the transaction, and fulfills regulatory requirements, particularly for consumer transactions. When used in B2C relationships, the Order Confirmation Letter must include specific consumer protection information required by German law, such as withdrawal rights (Widerrufsrecht). The document typically follows a customer's order or purchase request and forms part of the contract documentation, whether for physical goods, digital products, or services.
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1. Sender Details: Company name, address, registration details, and contact information as required by German law
2. Customer Details: Full name and address of the customer, order reference number, and date of order
3. Order Details: Detailed description of ordered items/services, quantities, agreed prices (including VAT breakdown), and total order value
4. Delivery Information: Expected delivery date/timeframe, delivery address, and shipping method
5. Payment Terms: Payment method, due date, and bank details if applicable
6. Reference to Terms: Reference to applicable general terms and conditions of sale
1. Consumer Rights Notice: Required for B2C transactions - information about the right of withdrawal (Widerrufsrecht) and return policy
2. Special Conditions: Any special agreements or conditions that deviate from standard terms
3. Installation Instructions: For products requiring installation or special handling
4. Order Changes: If any modifications were made to the original order, detail the changes and their impact
5. Warranty Information: Specific warranty terms if different from standard warranty
6. Tax Details: Detailed VAT breakdown for cross-border transactions or special tax arrangements
1. Product Specifications: Detailed technical specifications or product descriptions when the main letter needs to remain concise
2. Price List: Detailed breakdown of prices for multiple items or complex pricing structures
3. Terms and Conditions: Full version of the applicable general terms and conditions of sale
4. Return Form: For B2C transactions, a standardized withdrawal form as required by German consumer protection laws
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Wholesale
Technology
Consumer Goods
Industrial Equipment
Automotive
Electronics
Fashion and Apparel
Home and Garden
Professional Services
Medical Supplies
Construction Materials
Food and Beverage
Relevant Teams
Sales
Customer Service
Order Processing
Legal
Compliance
Operations
E-commerce
Commercial
Order Fulfillment
Contract Administration
Customer Experience
Business Development
Relevant Roles
Sales Manager
Order Processing Specialist
Customer Service Representative
E-commerce Manager
Sales Administrator
Business Development Manager
Account Manager
Operations Manager
Legal Counsel
Compliance Officer
Commercial Director
Customer Experience Manager
Order Fulfillment Supervisor
Contract Administrator
Sales Operations Coordinator
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