The Order Cancellation Letter is a crucial document used in German commercial and consumer transactions to formally terminate an order before or after delivery. It must comply with the German Civil Code (BGB), particularly regarding withdrawal rights (Widerrufsrecht) and formal notice requirements. This document is essential when a customer or business needs to cancel an order within the legal cancellation period (typically 14 days for consumers) or according to contractual terms. The letter should contain specific information including order details, party information, and explicit cancellation statements. Under German law, certain formal requirements must be met for the Order Cancellation Letter to be legally effective, and different rules may apply depending on whether it's a B2C or B2B transaction.
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1. Sender Details: Full name and address of the person/company cancelling the order
2. Recipient Details: Full name and address of the company/seller receiving the cancellation
3. Date: Current date of writing the cancellation letter
4. Order Reference Information: Order number, date of order, and any other relevant reference numbers
5. Clear Cancellation Statement: Explicit statement declaring the intention to cancel the order
6. Order Details: Brief description of the ordered items or services being cancelled
7. Signature: Physical or digital signature of the sender
1. Reason for Cancellation: Optional explanation for the cancellation - particularly relevant for B2B cancellations or when required by specific circumstances
2. Return Shipping Information: Include if goods have already been received and need to be returned
3. Refund Instructions: Banking or payment details for receiving the refund, if applicable
4. Previous Communication Reference: Reference to any previous relevant communication about the order or cancellation attempt
5. Legal Basis Citation: Reference to specific laws or contract terms supporting the cancellation right - particularly important in disputed cases
1. Proof of Original Order: Copy of order confirmation or original order details
2. Return Tracking Information: If goods are being returned, shipping labels or tracking information
3. Previous Correspondence: Copies of relevant previous communications regarding the order or cancellation attempt
Relevant legal definitions
Order
Cancellation
Withdrawal Right (Widerrufsrecht)
Delivery
Original Order Date
Goods
Services
Order Confirmation
Contract
Parties
Customer
Seller
Return Period
Refund
Shipping Costs
Order Number
Customer Reference Number
Return Shipping
Purchase Price
Payment Method
Delivery Address
Billing Address
Terms and Conditions
Distance Selling Contract (Fernabsatzvertrag)
Working Days
Cancellation
Withdrawal Right (Widerrufsrecht)
Delivery
Original Order Date
Goods
Services
Order Confirmation
Contract
Parties
Customer
Seller
Return Period
Refund
Shipping Costs
Order Number
Customer Reference Number
Return Shipping
Purchase Price
Payment Method
Delivery Address
Billing Address
Terms and Conditions
Distance Selling Contract (Fernabsatzvertrag)
Working Days
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Professional Services
Technology
Consumer Goods
Healthcare
Financial Services
Telecommunications
Travel and Tourism
Education
Construction
Automotive
Fashion and Apparel
Relevant Teams
Customer Service
Legal
Compliance
Sales Operations
Order Processing
Returns Processing
Contract Administration
Procurement
Customer Relations
Retail Operations
E-commerce Operations
Relevant Roles
Customer Service Representative
Sales Manager
Legal Counsel
Compliance Officer
Operations Manager
Order Processing Specialist
Account Manager
Contract Administrator
Procurement Officer
Returns Processing Specialist
E-commerce Manager
Retail Store Manager
Customer Relations Manager
Business Development Manager
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