The Shopping Agreement serves as the primary contract template for establishing retail relationships in Switzerland, whether for traditional brick-and-mortar stores or e-commerce operations. This document is essential for businesses engaging in retail sales within Swiss jurisdiction, providing a comprehensive framework that addresses all aspects of the merchant-customer relationship. The agreement incorporates key requirements from Swiss commercial law, including the Code of Obligations (OR), consumer protection regulations, and fair trading practices. It is designed to be adaptable for various retail sectors while maintaining compliance with Swiss legal requirements, making it suitable for both small retailers and large commercial operations. The Shopping Agreement typically includes provisions for ordering, payment processing, delivery terms, returns policies, and warranty obligations, while also addressing modern retail considerations such as online shopping and digital payment methods.
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1. Parties: Identification and details of the retailer and customer
2. Background: Context of the shopping arrangement and relationship between the parties
3. Definitions: Key terms used throughout the agreement
4. Scope of Agreement: Overview of the shopping relationship and services provided
5. Ordering Process: Procedures and requirements for placing and accepting orders
6. Prices and Payment: Pricing structure, payment methods, and terms
7. Delivery and Collection: Terms and conditions for delivery or collection of goods
8. Product Quality and Returns: Standards for product quality and return procedures
9. Warranties and Representations: Warranties provided for products and services
10. Liability and Indemnification: Limitations of liability and indemnification obligations
11. Term and Termination: Duration of agreement and termination provisions
12. Governing Law and Jurisdiction: Application of Swiss law and jurisdiction for disputes
13. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Online Shopping Terms: Additional terms specific to online shopping, if applicable
2. Loyalty Program: Terms of any customer loyalty or rewards program
3. Data Protection: Specific provisions for handling customer data, required if personal data is collected
4. Special Orders: Terms for custom or special order items
5. International Shipping: Additional terms for international deliveries, if offered
6. Gift Cards and Vouchers: Terms relating to the use of gift cards and vouchers
7. Subscription Services: Terms for any subscription-based shopping services
8. Installation Services: Terms for product installation services, if offered
1. Schedule 1 - Product Categories: List of product categories covered by the agreement
2. Schedule 2 - Price List: Current pricing information and any volume discounts
3. Schedule 3 - Delivery Zones and Charges: Breakdown of delivery areas and associated costs
4. Schedule 4 - Returns Policy: Detailed returns and refund procedures
5. Schedule 5 - Service Level Agreement: Specific service standards and response times
6. Appendix A - Order Form Template: Standard form for placing orders
7. Appendix B - Quality Standards: Detailed product quality specifications
8. Appendix C - Complaint Handling Procedure: Process for handling customer complaints and disputes
Relevant legal definitions
Agreement
Applicable Law
Business Day
Confidential Information
Customer
Customer Account
Delivery
Delivery Address
Delivery Service Provider
Force Majeure
Goods
Intellectual Property Rights
Order
Order Confirmation
Payment Methods
Personal Data
Price
Product Description
Product Returns
Purchase Price
Quality Standards
Retailer
Returns Period
Sales Tax
Shopping Platform
Special Orders
Specifications
Store
Store Location
Terms and Conditions
Territory
VAT
Warranties
Website
Applicable Law
Business Day
Confidential Information
Customer
Customer Account
Delivery
Delivery Address
Delivery Service Provider
Force Majeure
Goods
Intellectual Property Rights
Order
Order Confirmation
Payment Methods
Personal Data
Price
Product Description
Product Returns
Purchase Price
Quality Standards
Retailer
Returns Period
Sales Tax
Shopping Platform
Special Orders
Specifications
Store
Store Location
Terms and Conditions
Territory
VAT
Warranties
Website
Clauses
Product Supply
Pricing
Payment Terms
Delivery
Returns and Refunds
Product Quality
Warranties
Customer Service
Confidentiality
Data Protection
Intellectual Property
Liability
Indemnification
Force Majeure
Dispute Resolution
Governing Law
Term and Termination
Assignment
Notices
Entire Agreement
Severability
Amendment
Waiver
Consumer Rights
Order Process
Product Description
Price Display
Delivery Times
Cancellation Rights
Quality Assurance
Product Safety
Fair Trading
Electronic Commerce
Pricing
Payment Terms
Delivery
Returns and Refunds
Product Quality
Warranties
Customer Service
Confidentiality
Data Protection
Intellectual Property
Liability
Indemnification
Force Majeure
Dispute Resolution
Governing Law
Term and Termination
Assignment
Notices
Entire Agreement
Severability
Amendment
Waiver
Consumer Rights
Order Process
Product Description
Price Display
Delivery Times
Cancellation Rights
Quality Assurance
Product Safety
Fair Trading
Electronic Commerce
Relevant Industries
Retail
E-commerce
Consumer Goods
Luxury Goods
Electronics
Fashion and Apparel
Home and Garden
Food and Beverage
Sporting Goods
Department Stores
Specialty Retail
Relevant Teams
Legal
Commercial
Retail Operations
E-commerce
Sales
Compliance
Customer Service
Supply Chain
Store Operations
Business Development
Procurement
Risk Management
Relevant Roles
Retail Operations Manager
Legal Counsel
Commercial Director
E-commerce Manager
Sales Director
Compliance Officer
Customer Service Manager
Supply Chain Manager
Store Manager
Business Development Manager
Procurement Manager
Risk Manager
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