1. Service Levels: Specific performance metrics and standards, include when service quality measurements are critical

2. Data Protection: Specific provisions for handling personal data, required when personal data processing is involved

3. Insurance: Insurance requirements, include for high-risk or regulated services

4. Audit Rights: Right to audit service provider's operations, important for regulated industries or critical services

5. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services

6. Non-Competition: Restrictions on competitive activities, relevant when sharing sensitive market information

7. Personnel: Requirements for staff qualifications and vetting, important when services involve key personnel

8. Compliance with Laws: Specific regulatory compliance obligations, necessary for regulated industries

9. Change Control: Process for managing changes to services or terms, useful for long-term or complex services

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Service Levels: Detailed performance metrics, measurement methods, and remedies

3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards

4. Schedule 4 - Key Personnel: List of key staff and their roles/responsibilities

5. Schedule 5 - Data Processing Agreement: Detailed data protection obligations if personal data is processed

6. Schedule 6 - Business Continuity Plan: Detailed procedures for ensuring service continuity

7. Schedule 7 - Change Control Procedure: Detailed process for implementing and documenting changes

8. Appendix A - Contact Details: List of key contacts and escalation procedures

9. Appendix B - Required Insurance: Specific insurance types and coverage amounts