Hardware Maintenance Agreement Template for Belgium

1. Data Protection: Detailed GDPR compliance provisions when maintenance involves access to personal data

2. Software Maintenance: Include if the hardware maintenance includes associated software support

3. Regulatory Compliance: Specific provisions for regulated industries (e.g., healthcare, financial services)

4. Insurance: Detailed insurance requirements if specific coverage is needed

5. Security Requirements: Special security protocols for sensitive environments

6. Disaster Recovery: Specific procedures for disaster scenarios if critical hardware is involved

7. Training: If training of client's staff is part of the maintenance service

8. Spare Parts Management: Specific provisions for handling and storing spare parts

1. Schedule 1 - Equipment List: Detailed list of hardware covered under the maintenance agreement

2. Schedule 2 - Service Level Agreement: Detailed service levels, response times, and performance metrics

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule 4 - Maintenance Procedures: Specific maintenance procedures and protocols

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Schedule 6 - Site Locations: List of locations where maintenance services will be provided

7. Appendix A - Incident Report Template: Standard template for reporting maintenance incidents

8. Appendix B - Maintenance Log Template: Template for recording maintenance activities