All Countries
Terms And Conditions Of Service Agreement

Terms And Conditions Of Service Agreement Template for Australia

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Terms And Conditions Of Service Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Terms And Conditions Of Service Agreement

I need a Terms and Conditions of Service Agreement for my cloud-based software company in Australia, specifically for enterprise clients with data processing requirements and strict service level commitments, to be implemented by January 2025.

Celebrated by
Collaborations with
Investors
Document background
The Terms and Conditions of Service Agreement serves as a foundational legal document for businesses operating in Australia that provide services to customers, whether individuals or organizations. This document is essential for establishing clear service parameters, protecting both parties' interests, and ensuring compliance with Australian legislation, including the Australian Consumer Law, Privacy Act 1988, and relevant state laws. It should be used whenever a business offers services to customers and needs to formalize the service relationship, outline obligations and rights, and address risk allocation. The agreement typically covers service scope, payment terms, service levels, data protection, intellectual property rights, and dispute resolution mechanisms, while incorporating mandatory consumer protections and fair contract terms as required under Australian law.
Suggested Sections

1. Parties: Identification of the service provider and definition of the customer/client

2. Background: Context of the agreement and brief description of the services offered

3. Definitions: Clear definitions of key terms used throughout the agreement

4. Service Description: Detailed description of services provided, including scope and delivery methods

5. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

6. Fees and Payment: Pricing structure, payment terms, and billing procedures

7. Service Provider Obligations: Key responsibilities and commitments of the service provider

8. Customer Obligations: Key responsibilities and commitments required from the customer

9. Intellectual Property: Ownership and usage rights of intellectual property

10. Confidentiality: Protection and handling of confidential information

11. Privacy and Data Protection: Compliance with Privacy Act and data handling procedures

12. Liability and Indemnification: Limitation of liability and indemnification provisions

13. Dispute Resolution: Process for handling disputes between parties

14. General Provisions: Standard legal provisions including governing law, notices, and assignment

Optional Sections

1. Service Level Agreement: Specific performance metrics and service levels - include when offering technical or online services

2. Security Requirements: Detailed security protocols and requirements - include for digital services or data-handling services

3. Insurance: Insurance requirements and coverage details - include for high-risk services or regulated industries

4. Third-Party Services: Terms relating to third-party service providers - include when subcontractors or external services are involved

5. Compliance with Industry Standards: Specific industry compliance requirements - include for regulated industries

6. User Acceptance Testing: Testing and acceptance procedures - include for software or technical services

7. Training and Support: Details of training and support services - include when offering complex services requiring user training

8. Marketing and Publicity: Terms for using customer references and case studies - include when marketing rights are needed

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications and service parameters

2. Schedule 2 - Fee Schedule: Detailed pricing structure, rates, and payment terms

3. Schedule 3 - Service Levels: Specific service level metrics and performance indicators

4. Schedule 4 - Support Services: Details of support services, response times, and escalation procedures

5. Appendix A - Data Processing Terms: Specific terms relating to data handling and processing

6. Appendix B - Security Requirements: Detailed security protocols and compliance requirements

7. Appendix C - Acceptable Use Policy: Guidelines for acceptable use of services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Applicable Laws
Australian Consumer Law
Authorized Representative
Business Day
Business Hours
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Deliverables
Dispute
Documentation
Effective Date
Force Majeure Event
GST
Intellectual Property Rights
Material Breach
Notice
Personal Information
Personnel
Privacy Laws
Related Entity
Service Credits
Service Level Agreement
Service Level Requirements
Services
Service Provider
Service Schedule
Service Specifications
Term
Third Party Materials
User
Working Hours
Clauses
Interpretation
Service Provision
Term and Termination
Payment
Service Levels
Performance Standards
Customer Obligations
Provider Obligations
Intellectual Property
Data Protection
Privacy
Confidentiality
Warranties
Liability
Indemnification
Force Majeure
Insurance
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notices
Variation
Entire Agreement
Severability
Waiver
Security
Compliance
Record Keeping
Audit Rights
Service Suspension
Customer Data
Acceptable Use
Service Support
Business Continuity
Third Party Rights
Relevant Industries

Information Technology

Professional Services

Healthcare

Financial Services

Education

Telecommunications

Software as a Service

Consulting

Digital Marketing

E-commerce

Business Services

Managed Services

Relevant Teams

Legal

Compliance

Operations

Sales

Business Development

Customer Success

Risk Management

Commercial

Service Delivery

Account Management

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Operations Manager

Compliance Officer

Risk Manager

Commercial Director

Service Delivery Manager

Account Manager

Chief Legal Officer

General Counsel

Sales Director

Customer Success Manager

Chief Operating Officer

Industries
Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010): Primary legislation governing consumer protection, including consumer guarantees, unfair contract terms, misleading conduct, and consumer rights. Essential for ensuring the terms and conditions comply with mandatory consumer protections.
Privacy Act 1988: Regulates how personal information must be collected, used, stored and disclosed. Essential for privacy policy sections and data handling clauses in the terms and conditions.
Electronic Transactions Act 1999: Provides the legal framework for electronic commerce and ensures electronic transactions have the same validity as paper-based transactions.
Competition and Consumer Act 2010: Overarching legislation promoting competition and fair trading in Australia. Important for ensuring terms don't contain anti-competitive provisions.
Spam Act 2003: Regulates commercial electronic messages and must be considered for any marketing-related terms or communication provisions.
Australian Securities and Investments Commission Act 2001: Relevant if the services involve financial products or services, providing additional consumer protections in these areas.
State Fair Trading Acts: State-specific legislation that may impose additional requirements depending on where the business operates within Australia.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Broom Clean Condition Commercial Lease

An Australian commercial lease agreement that specifies broom clean condition requirements and maintenance standards for commercial properties, incorporating relevant state and federal leasing regulations.

find out more

Terms And Conditions Of Service Agreement

An Australian-law governed agreement setting out comprehensive terms and conditions for service provision, ensuring compliance with local regulations and business practices.

find out more

General Terms Of Contract

Australian-law governed General Terms of Contract establishing core commercial relationship terms and compliance with Australian business regulations.

find out more

Contract Agreement Payment Terms

Australian-compliant contract agreement specifying comprehensive payment terms and conditions for commercial relationships.

find out more

Terms Of Use Contract

Australian-law governed Terms of Use Contract establishing user rights and obligations for online services and digital platforms.

find out more

SOW Payment Terms

An Australian-compliant document specifying payment terms, schedules, and conditions for services delivered under a Statement of Work.

find out more

Dispute Resolution Terms

Australian-law governed dispute resolution terms establishing comprehensive procedures for commercial conflict resolution, including internal processes, mediation, and arbitration.

find out more

Trading Terms Agreement

An Australian law-governed agreement setting out core trading terms and conditions between business entities for their commercial relationship.

find out more

Key Man Agreement

An Australian-compliant legal agreement establishing protections and obligations regarding essential personnel whose expertise is crucial to an organization's success.

find out more

Hosted Services Agreement

An Australian law-governed agreement for the provision of hosted/cloud services, defining service terms, data protection, and performance standards.

find out more

EULA Terms Of Service

An Australian law-compliant EULA and Terms of Service agreement governing software usage and digital service provision, incorporating mandatory consumer protections and privacy requirements.

find out more

Temporary Housing Agreement

An Australian-compliant agreement establishing terms for temporary residential occupancy, designed for short-term housing arrangements under Australian federal and state tenancy laws.

find out more

Vendor Terms Contract

An Australian law-governed agreement establishing terms and conditions for the supply of goods/services by vendors to customers.

find out more

Terms And Conditions Consultant Contract

Australian-compliant Terms and Conditions Consultant Contract establishing consulting engagement parameters and mutual obligations under Australian law.

find out more

Short Form Of Agreement

A streamlined legal agreement template under Australian law for straightforward commercial arrangements, providing essential contractual provisions while maintaining brevity.

find out more

License Terms

Australian-law governed agreement setting out terms and conditions for licensing intellectual property, software, content, or other proprietary materials.

find out more

General Terms Agreement

An Australian-law governed master agreement establishing general terms and conditions for ongoing business relationships.

find out more

Terms Of Engagement Contract

An Australian-compliant contract defining the terms and conditions for professional service engagement between a service provider and client.

find out more

Cloud Service Agreement

An Australian-law governed agreement establishing terms and conditions for cloud service provision, including service levels, data protection, and regulatory compliance.

find out more

Merchant Agreement

An Australian merchant agreement governing payment processing services between payment processors and businesses, establishing terms for transaction processing, fees, and compliance requirements.

find out more

Terms Of Use Agreement For Website

An Australian-compliant legal agreement that governs website usage terms, user rights, and operator obligations.

find out more

Terms And Services Agreement

An Australian Terms and Services Agreement outlining service provision terms and conditions, compliant with Australian consumer law and regulations.

find out more

Terms And Conditions For Clients

Standard terms and conditions document governing business-client relationships under Australian law and consumer protection requirements.

find out more

SaaS Contract Terms

Standard terms and conditions for SaaS agreements compliant with Australian law, governing cloud-based software service delivery.

find out more

Month To Month Rental Form

An Australian-compliant month-to-month residential tenancy agreement template covering essential rental terms and conditions.

find out more

Service User Agreement

An Australian-law governed agreement establishing terms and conditions for service provision between service providers and users.

find out more

Terms Of Business Agreement

An Australian-compliant Terms of Business Agreement establishing the fundamental terms and conditions governing business relationships between service providers and their clients.

find out more

Advertising Service Agreement

An Australian-law governed agreement establishing terms between advertising service providers and clients, covering service scope, deliverables, and compliance requirements.

find out more

Terms Of Service Contract

An Australian-law governed Terms of Service Contract defining the legal framework for service provision and usage, incorporating mandatory Australian consumer protections.

find out more

Terms Of Use Agreement

An Australian-law governed agreement establishing the rules and conditions for using a digital service or platform, defining rights and obligations of both provider and users.

find out more

Payment Terms Agreement

An Australian-law governed agreement establishing payment terms, schedules, and obligations between business parties, including processing requirements and compliance measures.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.