1. Change Management: Procedures for varying services or terms - recommended for complex or long-term services

2. Business Continuity: Requirements for disaster recovery and service continuation - important for critical services

3. Security Requirements: Specific security obligations - necessary for services involving sensitive information or systems

4. Transition In/Out: Procedures for service commencement and termination - important for complex services or where service provider change is likely

5. Compliance and Audit: Specific compliance obligations and audit rights - important for regulated services or high-risk activities

6. Service Credits: Financial consequences for service level failures - useful for critical services with measurable performance standards

7. Environmental Requirements: Environmental obligations - relevant for services with environmental impact

8. Social Responsibility: Requirements for ethical practices and social responsibility - important for public sector or socially sensitive services

1. Service Specifications: Detailed description of services, deliverables, and technical requirements

2. Service Levels: Detailed performance metrics, measurement methods, and reporting requirements

3. Pricing Schedule: Detailed fee structure, rates, and pricing mechanisms

4. Key Personnel: Details of key staff members and their roles

5. Implementation Plan: Timeline and milestones for service implementation

6. Required Insurance: Specific insurance types and coverage levels

7. Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Security Requirements: Detailed security specifications and compliance requirements

9. Form of Reports: Templates and requirements for service reporting