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1. Parties: Identifies the service provider (auto repair shop) and the customer (vehicle owner), including full legal names, ABN/ACN for the business, and contact details
2. Background: Brief context explaining the purpose of the document and the relationship between the parties
3. Definitions: Defines key terms used throughout the document including 'Services', 'Vehicle', 'Liability', and 'Claims'
4. Vehicle Details: Specific information about the vehicle including make, model, year, VIN, registration number, and current condition
5. Scope of Services: Detailed description of the auto repair services to be performed
6. Release of Liability: Core release clause specifying what liabilities are being released, subject to mandatory consumer guarantees
7. Customer Acknowledgments: Customer's confirmation of understanding the release and their responsibilities
8. Consumer Law Notice: Mandatory section acknowledging that certain consumer guarantees cannot be excluded under Australian Consumer Law
9. Governing Law: Specifies that Australian law governs the agreement and identifies the relevant state jurisdiction
10. Execution: Signature blocks for all parties, including dates and witness provisions
1. Insurance Provisions: Used when specific insurance arrangements need to be documented or when the release interacts with insurance coverage
2. Third Party Parts: Include when non-original or second-hand parts may be used in repairs
3. Storage and Abandoned Vehicle: Include when the vehicle may be stored at the repair shop for an extended period
4. Personal Property: Include when personal items may be left in the vehicle during repairs
5. Additional Services: Include when there's potential for additional repairs to be identified during the initial work
6. Warranties: Include when specific warranties are offered on parts or labor
7. Dispute Resolution: Include when specific dispute resolution procedures are desired beyond standard legal processes
1. Schedule A - Vehicle Condition Report: Detailed inspection report showing the vehicle's condition at time of drop-off, including photographs and noted existing damage
2. Schedule B - Scope of Works: Detailed list of specific repairs to be undertaken, including parts to be used and estimated labor hours
3. Schedule C - Fee Schedule: Breakdown of costs, including labor rates, parts pricing, and any additional charges
4. Appendix 1 - Vehicle Photos: Dated photographs documenting the vehicle's condition before repairs
5. Appendix 2 - Customer Authorization Forms: Any additional authorization forms for specific repairs or use of particular parts
Authorized Representative
Business Day
Claims
Consumer Guarantees
Effective Date
Force Majeure Event
Indemnity
Liability
Loss
Original Equipment Manufacturer (OEM)
Parts
Personal Property
Pre-existing Conditions
Premises
Release
Repair Services
Service Provider
Scope of Work
Terms and Conditions
Third-Party Components
Vehicle
Vehicle Owner
Warranties
Workshop
Release of Liability
Indemnification
Vehicle Condition
Consumer Rights
Insurance
Warranties
Risk Assumption
Payment Terms
Property Storage
Abandoned Vehicle
Third-Party Parts
Additional Services
Force Majeure
Dispute Resolution
Governing Law
Severability
Entire Agreement
Vehicle Access
Personal Property
Safety Compliance
Quality Standards
Authorization
Inspection Rights
Termination
Notice Requirements
Automotive Repair and Maintenance
Auto Body Repair
Vehicle Servicing
Fleet Management
Insurance
Transportation
Automotive Parts and Accessories
Vehicle Manufacturing
Motor Trading
Corporate Fleet Services
Legal
Operations
Service Center
Customer Relations
Risk Management
Compliance
Quality Assurance
Administrative Support
Service Advisory
Contract Management
Automotive Service Manager
Workshop Manager
Auto Repair Technician
Service Advisor
Legal Counsel
Compliance Officer
Risk Manager
Customer Service Manager
Operations Manager
Quality Control Inspector
Fleet Operations Manager
Service Center Director
Business Development Manager
Claims Administrator
Contract Administrator
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