The Customer License Agreement serves as the primary legal instrument for businesses providing software, digital products, or services to customers in Australia. This document is essential when granting users the right to access and use proprietary products while protecting the provider's intellectual property rights. It must comply with Australian Consumer Law, the Privacy Act 1988, and other relevant legislation. The agreement typically covers license scope, usage terms, fees, support services, warranties, and liability limitations. It's particularly important for software companies, SaaS providers, and digital service providers operating in Australia, as it establishes clear boundaries for product use while ensuring consumer protections mandated by Australian law.

1. Parties: Identifies and provides full details of the licensor and licensee, including ABN/ACN for businesses

2. Background: Contextual information about the licensed product/service and purpose of the agreement

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. License Grant: Specific details of the license being granted, including scope, territory, and duration

5. License Fees and Payment Terms: Payment obligations, fee structure, and payment terms

6. Use Restrictions: Specific limitations and restrictions on the use of the licensed product/service

7. Intellectual Property Rights: Statement of IP ownership and protection measures

8. Customer Obligations: Key responsibilities and obligations of the customer

9. Support and Maintenance: Details of support services and maintenance provisions

10. Term and Termination: Duration of agreement and circumstances for termination

11. Warranties and Disclaimers: Warranty terms and statutory consumer guarantees under Australian Consumer Law

12. Limitation of Liability: Liability limitations compliant with Australian Consumer Law

13. Confidentiality: Obligations regarding confidential information

14. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment