Document background
The Master Service Agreement serves as the primary contractual framework for businesses operating in Austria who wish to establish a long-term service relationship. It is particularly suited for situations where services will be provided on an ongoing basis or through multiple projects over time. The agreement incorporates mandatory provisions under Austrian law while providing flexibility through schedules and statements of work. It addresses key commercial terms, regulatory requirements (including GDPR compliance), risk allocation, and operational procedures. This type of agreement is commonly used in business-to-business relationships where detailed service specifications, performance standards, and commercial terms need to be documented comprehensively.
