Master Service Agreement Template for Philippines

1. Service Levels: Include when specific performance metrics and service levels need to be maintained

2. Change Control: Add when services may require frequent modifications or updates

3. Disaster Recovery: Include for critical services requiring business continuity planning

4. Insurance: Add when specific insurance requirements are necessary for the services

5. Security Requirements: Include for services involving sensitive systems or data

6. Compliance with Laws: Add detailed section when services are heavily regulated

7. Personnel Requirements: Include when specific qualifications or security clearances are required

8. Audit Rights: Add when customer requires rights to audit service provider's operations

9. Transition Services: Include when complex service transition in or out is anticipated

1. Schedule 1 - Services Description: Detailed description of services to be provided

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics and measurement methods

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Authorized Representatives: List of key contacts and their authority levels

5. Schedule 5 - Technical Requirements: Technical specifications and requirements

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Data Processing Agreement: Specific terms for handling personal data

8. Appendix A - Change Request Form: Template for requesting and documenting changes

9. Appendix B - Service Report Template: Standard format for service performance reporting

10. Appendix C - Escalation Matrix: Contact details and procedures for issue escalation