Define: Major Default
a failure by the Mutual in accordance with clause 22 that is of a serious nature and which has, or is likely to have a significant impact on the delivery of the Services to the Service Users;
a failure by the Mutual in accordance with clause 22 that is of a serious nature and which has, or is likely to have a significant impact on the delivery of the Services to the Service Users;.
Relevant Circumstances
- When a serious service failure significantly impacts users of a service
- If a major default could trigger step-in, suspension or termination rights
- Where rectification timelines for major default differ from minor breach
Relevant Sectors
- Trade & Commerce
- Legal Services
- Business Services