A Letter Complaining About Bad Roads is a formal document used in South African jurisdictions when citizens need to report and seek resolution for deteriorating road conditions. This document type is particularly relevant in the context of South Africa's mixed infrastructure quality, where road maintenance responsibilities are divided between national, provincial, and municipal authorities. The letter should be used when informal channels have been exhausted or when the road condition presents significant safety hazards. It typically includes detailed documentation of the problem, references to relevant South African legislation and standards, and specific requests for remedial action. The document serves as both a formal complaint and a potential legal record if further escalation becomes necessary.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Name, title, and address of the responsible authority (municipality/SANRAL)

3. Date: Current date of the letter

4. Subject Line: Clear indication that this is a formal complaint about road conditions with reference to specific location

5. Introduction: Brief statement identifying yourself and the purpose of the letter

6. Problem Description: Detailed description of the road conditions, including specific locations and duration of the problem

7. Impact Statement: Description of how the poor road conditions affect you, other road users, and the community

8. Legal Basis: Reference to relevant legislation and authorities' obligations to maintain roads

9. Action Request: Clear statement of what action you are requesting and by when

10. Closing: Professional closing with your signature and contact information