The Introduction Agency Agreement is a vital legal document used in South Africa when establishing a formal relationship between professional matchmaking services and their clients. This agreement is essential for businesses operating in the personal introduction and matchmaking industry, whether offering traditional matchmaking services, executive introductions, or digital matching platforms. The document ensures compliance with South African legislation, particularly the Protection of Personal Information Act (POPIA) and Consumer Protection Act, while clearly defining the scope of services, responsibilities, and expectations of both parties. It includes crucial provisions for data protection, service standards, fee structures, and risk allocation, making it suitable for both traditional and modern introduction agencies operating in the South African market.
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1. Parties: Identifies and provides details of the introduction agency and the client
2. Background: Explains the context of the agreement, including the agency's services and the client's desire to use them
3. Definitions: Defines key terms used throughout the agreement
4. Services: Details the specific introduction and matching services to be provided by the agency
5. Duration: Specifies the term of the agreement and renewal terms
6. Fees and Payment: Outlines the fee structure, payment terms, and refund policies
7. Client Obligations: Sets out the client's responsibilities, including providing accurate information and following agency guidelines
8. Agency Obligations: Details the agency's commitments and service standards
9. Personal Information and Privacy: Addresses data protection and privacy requirements under POPIA
10. Confidentiality: Establishes confidentiality obligations for both parties
11. Termination: Specifies circumstances and procedures for ending the agreement
12. Limitation of Liability: Defines the extent and limits of the agency's liability
13. General Provisions: Includes standard legal clauses such as governing law, notices, and entire agreement
1. Online Services: Required when the agency provides digital platform access or online matching services
2. Background Verification: Include when the agency offers verification or background checking services
3. Events and Activities: Needed if the agency organizes social events or activities for clients
4. Professional Counseling: Include if relationship counseling or coaching services are offered
5. International Services: Required when the agency offers international matching services
6. Photography Services: Include if the agency provides professional photography services for profiles
7. Success Guarantee: Optional section detailing any guarantees or success-based fee structures
1. Schedule 1: Service Packages and Fees: Detailed breakdown of different service packages and their associated costs
2. Schedule 2: Client Profile Form: Template for collecting client information and preferences
3. Schedule 3: Privacy Policy: Detailed privacy policy and data protection procedures
4. Schedule 4: Code of Conduct: Rules and guidelines for client behavior and interaction
5. Schedule 5: Service Level Standards: Specific metrics and standards for service delivery
6. Appendix A: Consent Forms: Required consent forms for data processing and sharing
7. Appendix B: Cancellation Policy: Detailed procedures and terms for service cancellation
Relevant legal definitions
Agency
Agreement
Business Day
Client
Client Profile
Commencement Date
Confidential Information
Consent
Data Subject
Effective Date
Fee Schedule
Initial Term
Introduction
Introduction Services
Matching Criteria
Member
Membership Package
Operating Hours
Personal Information
Processing
Profile Verification
Prospective Match
Renewal Period
Service Package
Service Period
Service Provider
Success Fee
Subscription Fee
Term
Territory
Verification Process
Website
Writing
Agreement
Business Day
Client
Client Profile
Commencement Date
Confidential Information
Consent
Data Subject
Effective Date
Fee Schedule
Initial Term
Introduction
Introduction Services
Matching Criteria
Member
Membership Package
Operating Hours
Personal Information
Processing
Profile Verification
Prospective Match
Renewal Period
Service Package
Service Period
Service Provider
Success Fee
Subscription Fee
Term
Territory
Verification Process
Website
Writing
Clauses
Definitions
Services
Term and Duration
Fees and Payment
Client Obligations
Agency Obligations
Data Protection
Privacy
Confidentiality
Service Standards
Representations and Warranties
Limitation of Liability
Indemnification
Termination
Force Majeure
Assignment
Intellectual Property
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Performance Guarantees
Refund Policy
Code of Conduct
Background Checks
Service Level Agreements
Consent
Amendment
Waiver
Services
Term and Duration
Fees and Payment
Client Obligations
Agency Obligations
Data Protection
Privacy
Confidentiality
Service Standards
Representations and Warranties
Limitation of Liability
Indemnification
Termination
Force Majeure
Assignment
Intellectual Property
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Performance Guarantees
Refund Policy
Code of Conduct
Background Checks
Service Level Agreements
Consent
Amendment
Waiver
Relevant Industries
Personal Services
Professional Services
Dating and Relationships
Executive Search
Lifestyle Services
Social Networking
Consulting Services
Entertainment
Relevant Teams
Legal
Compliance
Operations
Client Services
Business Development
Customer Relations
Quality Assurance
Privacy and Data Protection
Events and Activities
Profile Management
Relevant Roles
Matchmaker
Relationship Consultant
Client Services Manager
Business Development Manager
Compliance Officer
Privacy Officer
Legal Counsel
Operations Manager
Customer Relations Manager
Managing Director
Events Coordinator
Profile Consultant
Service Quality Manager
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