The Dissatisfaction Letter is a fundamental tool in South African consumer protection and business communication. It serves as an initial formal step in dispute resolution, documenting specific grievances about products, services, or business practices. This document type is particularly important in the South African context, where the Consumer Protection Act 68 of 2008 provides strong consumer rights and protection frameworks. The letter should be used when informal resolution attempts have failed or when a formal record of complaint is necessary. It typically includes detailed information about the issue, relevant dates, previous communications, supporting evidence, and desired outcomes. The Dissatisfaction Letter can be used across various sectors and should be drafted to align with both general consumer protection laws and industry-specific regulations in South Africa.

1. Sender's Details: Full name, address, contact information, and any relevant account or reference numbers

2. Recipient's Details: Name of the company/organization, relevant department, address, and the name of specific individual (if known)

3. Date: Current date when the letter is written

4. Subject Line: Clear indication that this is a formal complaint/dissatisfaction letter with relevant reference numbers

5. Introduction: Brief statement identifying yourself and your relationship with the company/service provider

6. Issue Description: Clear and concise explanation of the problem, including relevant dates, times, and locations

7. Impact Statement: Description of how the issue has affected you personally, professionally, or financially

8. Previous Communication: Summary of any previous attempts to resolve the issue, including dates and reference numbers

9. Desired Resolution: Clear statement of what outcome you are seeking to resolve the issue

10. Timeline Request: Specification of when you expect to receive a response

11. Closing: Professional closing statement with your signature and contact information