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1. Parties: Identification of service provider and client, including full legal names and addresses
2. Background: Context and purpose of the security services agreement, including scope of services
3. Definitions: Key terms used throughout the agreement, including technical security terminology
4. Service Levels: Specific security metrics, performance targets, and measurement methodologies
5. Security Requirements: Detailed security controls, measures, and compliance standards to be maintained
6. Incident Response: Procedures for handling security incidents, including notification requirements and response times
7. Monitoring and Reporting: Requirements for security monitoring, reporting frequency, and performance reviews
8. Term and Termination: Duration of the agreement and conditions for termination or modification
1. Compliance Requirements: Industry-specific compliance requirements and regulatory standards for regulated sectors
2. Data Processing: Specific data handling requirements, privacy controls, and data protection measures
3. Business Continuity: Disaster recovery procedures and business continuity requirements for critical security services
1. Schedule A - Service Level Metrics: Detailed performance metrics, targets, and measurement criteria
2. Schedule B - Security Controls Framework: Comprehensive list of security controls, standards, and implementation requirements
3. Schedule C - Incident Response Procedures: Step-by-step procedures for handling different types of security incidents
4. Schedule D - Compliance Certifications: Copies of relevant security certifications and compliance documentation
5. Schedule E - Contact Matrix: List of key contacts, roles, responsibilities, and escalation procedures
Service Levels
Security Incident
Security Breach
Response Time
Resolution Time
Critical Incident
Major Incident
Minor Incident
Security Controls
Confidential Information
Personal Data
Sensitive Data
Availability
Uptime
Downtime
Service Credits
Service Provider
Client Systems
Authorized Users
Security Metrics
Performance Indicators
Compliance Requirements
Security Standards
Force Majeure Events
Business Hours
Maintenance Window
Incident Response Plan
Recovery Time Objective (RTO)
Recovery Point Objective (RPO)
Security Assessment
Monitoring Tools
Security Patches
Vulnerability
Risk Level
Escalation Procedures
Performance Metrics
Security Requirements
Incident Response
Monitoring and Reporting
Compliance
Confidentiality
Data Protection
Breach Notification
Access Control
Audit Rights
Service Credits
Force Majeure
Liability
Indemnification
Insurance
Business Continuity
Disaster Recovery
Change Management
Escalation Procedures
Termination
Exit Management
Dispute Resolution
Governing Law
Assignment
Subcontracting
Service Provider Personnel
Warranties
Documentation
Training
Root Cause Analysis
Security Testing
Vulnerability Management
Patch Management
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