Security Service Level Agreement for the United States

Security Service Level Agreement Template for United States

A Security Service Level Agreement is a legally binding document used in the United States that establishes specific, measurable standards for security services provided by one party to another. It defines security metrics, performance targets, incident response procedures, and compliance requirements while adhering to federal regulations such as FISMA, HIPAA, and state-specific data protection laws. The agreement outlines responsibilities, reporting requirements, and remediation procedures for security incidents.

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What is a Security Service Level Agreement?

The Security Service Level Agreement (SLA) serves as a critical contract that defines and measures the level of security service provided to an organization. This document has become increasingly important in the United States due to evolving cyber threats and stringent regulatory requirements. It establishes clear expectations for security performance, defines specific metrics for measurement, and outlines procedures for handling security incidents. The agreement is particularly relevant for organizations handling sensitive data or operating in regulated industries, where specific federal and state security requirements must be met.

What sections should be included in a Security Service Level Agreement?

1. Parties: Identification of service provider and client, including full legal names and addresses

2. Background: Context and purpose of the security services agreement, including scope of services

3. Definitions: Key terms used throughout the agreement, including technical security terminology

4. Service Levels: Specific security metrics, performance targets, and measurement methodologies

5. Security Requirements: Detailed security controls, measures, and compliance standards to be maintained

6. Incident Response: Procedures for handling security incidents, including notification requirements and response times

7. Monitoring and Reporting: Requirements for security monitoring, reporting frequency, and performance reviews

8. Term and Termination: Duration of the agreement and conditions for termination or modification

What sections are optional to include in a Security Service Level Agreement?

1. Compliance Requirements: Industry-specific compliance requirements and regulatory standards for regulated sectors

2. Data Processing: Specific data handling requirements, privacy controls, and data protection measures

3. Business Continuity: Disaster recovery procedures and business continuity requirements for critical security services

What schedules should be included in a Security Service Level Agreement?

1. Schedule A - Service Level Metrics: Detailed performance metrics, targets, and measurement criteria

2. Schedule B - Security Controls Framework: Comprehensive list of security controls, standards, and implementation requirements

3. Schedule C - Incident Response Procedures: Step-by-step procedures for handling different types of security incidents

4. Schedule D - Compliance Certifications: Copies of relevant security certifications and compliance documentation

5. Schedule E - Contact Matrix: List of key contacts, roles, responsibilities, and escalation procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

United States

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
Clauses
Industries

FISMA: Federal Information Security Management Act - Sets security standards for federal information systems and requires security programs, security controls, and security assessments

GLBA: Gramm-Leach-Bliley Act - Requires financial institutions to explain their information-sharing practices and protect sensitive customer data

HIPAA: Health Insurance Portability and Accountability Act - Establishes national standards for electronic healthcare transactions and security measures for health information

SOX: Sarbanes-Oxley Act - Mandates proper financial disclosure and corporate accountability, including IT controls and data security measures

CFAA: Computer Fraud and Abuse Act - Addresses computer-related crimes and unauthorized access to protected systems

ECPA: Electronic Communications Privacy Act - Regulates the interception and monitoring of electronic communications

FTC Act: Federal Trade Commission Act - Enforces against unfair or deceptive practices, including inadequate data security measures

State Breach Laws: Various state-specific laws requiring notification of data breaches and specific security measures

CCPA/SHIELD: State-specific privacy laws like California Consumer Privacy Act and New York's SHIELD Act that impose specific data protection requirements

NIST Framework: National Institute of Standards and Technology Cybersecurity Framework - Voluntary guidelines for managing cybersecurity risks

ISO 27001: International standard for information security management systems, providing requirements for establishing and maintaining security controls

PCI DSS: Payment Card Industry Data Security Standard - Security standards for organizations handling credit card information

SOC 2: Service Organization Control 2 - Compliance framework for service organizations to ensure secure data management

UCC: Uniform Commercial Code - Governs commercial transactions and contracts across states

State Contract Laws: State-specific contract laws that may affect the enforceability and interpretation of SLA terms

Liability Framework: Legal framework governing liability limitations, indemnification requirements, and risk allocation in service agreements

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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