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1. Employee Information: Basic details including name, hire date, position, and employee identification
2. Performance Metrics: Core competencies and skills assessment including rating scales and scoring criteria
3. Technical Skills Evaluation: Assessment of beverage preparation, equipment operation, recipe knowledge and execution
4. Customer Service Assessment: Evaluation of guest interaction, communication effectiveness, and problem-solving abilities
5. Food Safety & Sanitation Compliance: Assessment of health code compliance, cleaning procedures, and safety protocols
1. Specialty Coffee Skills: Advanced coffee preparation techniques, latte art, coffee origin knowledge, and brewing methods
2. Leadership Evaluation: Assessment of team management, supervision capabilities, and leadership qualities
3. Training Certification Status: Record of completed certifications, ongoing training programs, and professional development
1. Performance Improvement Plan Template: Standardized format for documenting areas requiring improvement and action plans
2. Skills Competency Checklist: Detailed breakdown of required competencies with specific evaluation criteria
3. Training Documentation: Comprehensive record of completed training modules and certifications
4. Evaluation Scoring Guide: Detailed explanation of rating system and performance standards
Performance Standards
Core Competencies
Technical Skills
Customer Service Metrics
Food Safety Standards
Quality Control
Beverage Preparation Standards
Rating Scale
Performance Indicators
Training Requirements
Certification Standards
Safety Protocols
Standard Operating Procedures
Equipment Operation
Health Code Compliance
Remedial Action
Performance Improvement Plan
Evaluation Criteria
Service Standards
Cleanliness Standards
Point of Sale System
Cash Handling Procedures
Opening Procedures
Closing Procedures
Shift Requirements
Quality Assurance Standards
Training Completion
Workplace Safety
Customer Satisfaction Metrics
Evaluation Metrics
Rating Scale Definition
Food Safety Compliance
Health and Safety
Customer Service Standards
Technical Skills Assessment
Equipment Operation
Cleanliness and Sanitation
Quality Control
Time Management
Team Collaboration
Communication Standards
Cash Handling
Product Knowledge
Training Requirements
Workplace Safety
Attendance and Punctuality
Standard Operating Procedures
Professional Appearance
Initiative and Problem Solving
Confidentiality
Employee Acknowledgment
Improvement Plans
Appeals Process
Documentation Requirements
Follow-up Procedures
Review Period
Signature Requirements
Record Retention
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