The Subscription Service Contract serves as a fundamental legal framework for businesses offering recurring services in Saudi Arabia. This document is essential when establishing ongoing service relationships where access, licenses, or services are provided on a subscription basis. The contract addresses key aspects including service scope, payment terms, service levels, and data protection, while ensuring compliance with Saudi Arabian regulations such as the E-Commerce Law (Royal Decree No. M/126) and the Personal Data Protection Law. It's particularly relevant in the context of digital transformation initiatives aligned with Saudi Vision 2030, incorporating necessary provisions for electronic service delivery while maintaining Sharia compliance. The document is structured to accommodate various service models while providing adequate protection for both service providers and subscribers.
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1. Parties: Identification of the service provider and subscriber, including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the subscription service being provided
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Service Description: Detailed description of the subscription services, including scope, features, and deliverables
5. Subscription Terms: Duration, renewal terms, and conditions of the subscription
6. Fees and Payment: Pricing structure, payment terms, billing cycles, and payment methods
7. Service Level Requirements: Performance standards, availability commitments, and quality metrics
8. User Access and Security: Terms regarding access credentials, security requirements, and user obligations
9. Data Protection and Privacy: Compliance with Saudi data protection laws and data handling procedures
10. Intellectual Property Rights: Ownership and usage rights of intellectual property related to the service
11. Confidentiality: Protection and handling of confidential information
12. Warranties and Representations: Service provider guarantees and subscriber acknowledgments
13. Limitation of Liability: Scope and limits of liability for both parties
14. Termination: Grounds for termination, notice periods, and consequences of termination
15. Governing Law and Jurisdiction: Application of Saudi law and dispute resolution procedures
1. Professional Services: Additional services such as implementation, training, or customization - include when the subscription requires professional services
2. Third-Party Integrations: Terms regarding integration with other systems or services - include when the service interfaces with third-party solutions
3. Disaster Recovery: Backup and recovery procedures - include for critical services or when handling sensitive data
4. Service Migration: Terms for data migration and transition - include when significant data transfer is involved
5. Compliance with Industry Standards: Specific industry compliance requirements - include for regulated industries
6. Islamic Finance Compliance: Specific provisions ensuring Sharia compliance - include when the service involves financial aspects
7. White Labeling: Terms for rebranding services - include when white labeling is permitted
1. Service Level Agreement (SLA): Detailed performance metrics, response times, and service availability commitments
2. Pricing Schedule: Detailed fee structure, including different tiers and optional features
3. Technical Requirements: Specific technical specifications and requirements for service usage
4. Data Processing Agreement: Detailed terms for handling and processing personal data
5. Support Services: Details of support levels, response times, and escalation procedures
6. Acceptable Use Policy: Guidelines and restrictions for service usage
7. Implementation Plan: Timeline and milestones for service implementation, if applicable
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