Service Level Agreement Between Two Companies Template for Saudi Arabia

1. Data Protection and Privacy: Required when services involve handling personal or sensitive data

2. Disaster Recovery: Necessary for critical services requiring business continuity planning

3. Security Requirements: Important for IT services or when handling sensitive information

4. Intellectual Property Rights: Required when services involve creation or use of intellectual property

5. Training and Knowledge Transfer: Relevant when service delivery requires customer training

6. Transition and Exit Management: Important for complex services requiring handover planning

7. Compliance with Sharia Law: Specific provisions ensuring compliance with Islamic financial principles

8. Third-Party Subcontractors: Needed when service provider uses subcontractors

9. Insurance Requirements: Important for high-risk services or regulatory compliance

1. Schedule 1: Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2: Service Level Metrics: Detailed performance indicators, measurement methods, and targets

3. Schedule 3: Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4: Escalation Matrix: Contact details and procedures for issue escalation

5. Schedule 5: Report Formats: Templates and formats for performance reporting

6. Schedule 6: Technical Requirements: Specific technical standards and requirements

7. Appendix A: Service Request Procedures: Detailed procedures for requesting services or changes

8. Appendix B: Incident Management Procedures: Procedures for handling and resolving service incidents

9. Appendix C: Change Management Process: Procedures for managing service or contract changes